Jellis Craig - Moonee Valley

We recently engaged with Jellis Craig Moonee Valley to sell our property, and appointed two of their agents whom we’d previously worked with and knew. A week into the campaign both agents left. We were told not to worry, and that a managing director from Jellis Craig Kensington would take over the campaign and conduct the auction. However, this was not to be the case. Two days prior to auction, we were informed that he had another auction on the same day, at the same time and would no longer be available to conduct ours. An independent auctioneer was brought in at the last minute. We’d made our preferences clear that we did not want the bidding to start excessively low. Despite this, the auctioneer opened the bidding significantly below the level we had indicated. Which we felt gave prospective buyers a misleading impression of the price expectations for the property. And the property passed in nowhere near our reserve. After the auction, we felt pressured to accept an offer well below our reserve from our representing agent. Despite making it clear we were not willing to sell for that amount. We were told that’s all it was worth, despite comparable sales suggesting otherwise. While we are pleased we were ultimately able to achieve a sale, the final result doesn’t change how poorly we felt looked after throughout the campaign. Unfortunately, this wasn’t an isolated experience. We had previously experienced a number of issues with Jellis Craig in relation to another rental property, which also left us disappointed with the level of service and support we received. We had a tenant break their 12-month lease within the first three months and leave the property in poor condition, including multiple damages to the property. We were advised by Jellis Craig to allow the tenant to leave which left us with the cost of repairs and four months without a tenant, resulting in a significant loss of rental income and cost of damages. We also experienced difficulty getting the property re-tenanted. When we raised these concerns with Jellis Craig on a number of occasions, we felt they we were brushed aside and we were essentially told that the matter was out of their hands and was now a VCAT issue. Throughout the situation, we felt we weren’t adequately supported or represented as the property owners. Overall, our experience with Jellis Craig has been disappointing, across both property management and the sale of our property. Selling a property is a major decision, and we expected a much higher level of professionalism, communication and commitment. Based on our overall experience, we would not use them again and would be very hesitant to recommend them to others.

JasonGoogle

I would highly recommend Jason Johnson from Jellis Craig Moonee Valley. Jason was excellent to deal with from start to finish. He set realistic expectations, explained the whole sales process clearly and had things moving quickly. He never made me feel rushed and answered all questions. The dashboard set up online allowed me to see exactly how many people attended opens and what they had said. It made it easy to then make a final decision to sell knowing what the interest had been. He is pJason is friendly and thoughtful and always has time for you. Highly recommend.

Simone AustinGoogle

Chauntel has managed my investment property for well over 20 years, during that time we have had a fantastic owner/agent relationship. Chauntel has always ensured that, without doubt, first class tenants were selected to look after my property. When it was time to sell there was no one else I would appoint but Chauntel Considine at Jellis Craig Moonee Valley. Chauntel is a total professional in every way and very, very experienced, who leads a wonderful team.

Nick JanidesGoogle