OBrien Real Estate - Wantirna

Wouldn’t trust these people as far as I could throw them. They do not care about their tenants at all, they’re just interested in making money. Extremely disappointed and disgusted with how we have been treated. Firstly, our property manager was extremely hard to get in contact with. She would answer our calls 5% of the time. This meant on one occasion when we had an emergency she didn’t answer us. We had an issue with the gas stove, all of the igniters were firing and the only way to stop it was to turn the power off. We called the property manager twice and she didn’t answer. We obviously couldn’t go without power especially since we have a baby. We called an electrician and had to pay for it ourselves. This meant using the last of our money, we didn’t get our wages for another two days. Totally disgusting when we have a baby and could have needed that money. The next day we still hadn’t heard from the property manager, I called reception to ask what’s going on. I also asked if I could have someone else’s number incase this happened again, reluctantly I was given Nicole’s number. Our major issue with O’Briens is that the THEY HAVE NOT ACTED IN LINE WITH THE RENTAL AGREEMENT There was a clear breach of our quiet enjoyment and non disclosure (the neighbour was conducting building works less than 2m from our flat). Anyone reading this should be aware, if you’re thinking of renting through O’Briens, to think again. If it says on your tenancy agreement that there aren’t any building or plans for building to neighbouring properties I would double check with council. We have suffered mentally and financially all because of non disclosure. They’re very quick to point the finger and say that we broke our lease. However, there has been no acknowledgement or responsibility taken for the fact that they broke the terms of the lease too. They think they can just push us around, they work only for the landlords they do not care about their tenants. And another thing, because the neighbour was conducting building works they used our driveway. They blocked the driveway completely for days. We have a baby with severe allergies and need the driveway to be clear incase we need an ambulance. O’Briens and the landlord were no help at all. It’s also in our tenancy agreement to have clear and unobstructed access to our flat. Yet, they just claimed it was a “civil matter.” I think you have a duty to your tenants?? But no, you just don’t care.

Lauren WGoogle

Recently looked at a rental property with OBrien Real Estate Wantirna. The agent was on time and well prepared and the home was immaculate. The agent was willing to spend time discussing the benefits of the location and other useful tips about the property. I immediately put in my application and I was successful. I would recommend viewing or listing any property with this agency. The agents keep you informed, are professional, friendly and offer a prompt service.

Rohanne TurnerGoogle

Juanita, the Senior Property Manager. handled the lease of our property with a high level of proficiency as compared to agents who have acted for us in the past:- 1) From day one, She discussed clearly what needs to be done with the printed documents for signature. 2) Prepared a draft of the advert with the lovely photos 3) Very prompt in attending to all our enquires 4) The response of 28 applicants spread over 2 days was beyond our expectation. 5) To avoid upsetting the current tenant, she efficiently steer group of 6 each time without wandering all over the house. 6) Instead of dumping all the applications for us to choose, she did a good job in shortlisting finally 5 applicants with her recommendations after doing the necessary checks & references Very Impressive step 1 - 6 achieved in a week. Well done Juanita.

Rita SoonGoogle