Real Alliance - BERWICK

We had a very disappointing experience with Real Alliance Real Estate, and the worst agents we have ever dealt with. particularly with Nandana and the team. When we first moved into the property in February 2023, it was managed by a different agent and was not properly cleaned. We had to clean the property ourselves before settling in. Throughout our tenancy (February 2023 to February 2026), we treated the house like our own home. We kept it clean and tidy, maintained the garden, and even cleaned up and fixed things ourselves. However, during the end-of-tenancy inspection, we were charged for several maintenance items that were either minor wear and tear or issues that already existed when we moved in, and we were charged unreasonable amounts for them, even though they didn’t cost that much to fix. When we asked for evidence, they did not provide our original incoming condition report. Instead, they gave us the incoming inspection report from the tenants who lived in the property before us, which was completely irrelevant. Because of this, we had to take the matter to the tenancy tribunal. In the end, the decision was in our favour, and we did not have to pay anything because there was no evidence that we were responsible for the claimed issues. On top of that, we found the communication unprofessional and disrespectful. We did not feel that we were treated fairly or with courtesy. I would strongly recommend that anyone considering renting through Real Alliance Real Estate carefully document the condition of the property when moving in and think twice before dealing with this agency.

shehani sandunikaGoogle

I would highly recommend Nandana and his team . He has been very prompt, professional, and clear in his communication throughout the process. He always takes the time to explain everything properly and makes sure his clients are happy and well looked after. He managed to find a suitable tenant for our property in less than a week after taking over, whereas the property had already been on the market with another agent for a couple of weeks without success.

Randy WarGoogle

I had a great experience with Real Alliance. On the inspection day, I received a warm and friendly welcome from SAVITHRI, who handled everything in a very professional manner. After going through the virtual video tour, I felt confident and decided to select this property. The paperwork process was completely stress-free, and all my documents were prepared efficiently by DISHANI. Overall, the customer service was extremely friendly and professional throughout the entire process. I highly recommend Real Alliance.

Nimantha PereraGoogle