D'Ettorre Real Estate

I have had a very disappointing end of lease experience. I informed my leasing agent, Antony, in December that I intended to end my lease, noting that they would be on leave over the holiday period. I was unable to contact him until early January, at which point I promptly requested that a cleaner be arranged for the property. My lease was scheduled to end on 31st of January. Antony advised that he would organise his recommended cleaner. After hearing nothing for a week, I followed up to ask why I had not been contacted. I was advised the cleaner would reach out again, however I did not hear from them until the 28th of January. At that point, I was informed the property could only be cleaned on 31st of January, the final day of my lease. My intention in arranging the clean earlier was to allow time for a walkthrough inspection while I was still on the lease, so that any issues could be identified in advance and addressed by me in my own time given I still would have had access to the property. Instead, the walkthrough did not occur until two days after the lease ended and at which point I was asked to return and rectify issues with the property after having already handed my keys in. While I understand that issues can arise, the frustration lies in being expected to return on my days off from work and incur additional costs, despite having attempted to organise this process weeks in advance. When I raised these concerns with Antony, rather than try and help me resolve these issues, he accused me of blaming others for my problems which I find incredibly out of line. (Screenshots below) When I told him I found his comments unprofessional and inappropriate and that I would like the contact details of his manager, he ignored me. Overall, this was a poorly managed and disappointing end of lease process. I expected a higher level of professionalism and communication.

Ned ZellGoogle

Jensen Ehmcke-Fischer and Antony Cazzato are not responding to my lease break request and won't give me back my security deposit. Jensen and Antony leased me a completely dirty, pest-infested, moldy room with no shower head, vomit-stained curtains, with a moldy/grimy mattress with cockroaches, and holes in the floor where slugs and roaches kept crawling through. I was shown two "example" studio rooms on the property upon inspection which were completely clean and with functional fixtures so they actively deceived me by leasing me this room. They only sent a cleaner on the day I arrived to my disgusting room after I had to ask them for cleaning. The cleaners only vacuumed and wiped around - that in no way could clean the extensive dirt and pests embedded in the room. Since then, Jensen and Antony took days/weeks to respond to my requests for additional repairs and further pest control and cleaning. The level of dead bugs, grime, and dirt in the room upon arrival would've taken years to accumulate. I can't believe they didn't clean it before they leased the room to me. The mattress that came with the room was so dirty that when I had to sleep on it, it made my entire body itchy, including my private and sensitive areas. I wouldn't even make a cow live in this room. It's so inhumane. I can only think they did this because I'm a colored female living on my own, which they took advantage of and abused me for it. They would never live in this place themselves. Living in this room has taken a complete toll on my physical health and I only lived here a month and a half, starting in August. Having to live with slugs, pests, mass amounts of dirt and mold, with pest control sent twice which didnt fix the problem, my lungs started feeling a constant tickling sensation throughout the day, and my immune system felt like it was constantly under attack. I just couldn't live there anymore. It was making me sick. I've been requesting to break my lease but as usual, Jensen and Antony are ignoring my emails again. This is completely illegal. Can Jensen and Antony respond to my completely valid lease break request? Give me back my entire security deposit. You're criminals. STAY AWAY FROM THIS REAL ESTATE.

AmandaGoogle

Professional and personable service Working with D’Ettorre Real Estate has been a great experience from start to finish. My wife and I were considering other agents but D’Ettorre’s warm, proactive and honest approach stood out to us. Dominic’s market insight helped us achieve a result that exceeded our expectations. Now they manage a few of our properties and we couldn’t be more pleased with the experience. Highly recommend, thanks again Dominic and the team.

Julian DeetGoogle