Sanctuary Real Estate - BECKENHAM

This is from a landlord that used this agency's services. Terrible experience that ended up in Court. I would just like to let others know that I had one of my properties managed by this agency and I was truly unsatisfied with their management services... I have 2 other investment properties being managed by other agency, and they are great, so I can make a fair comparison of what I am saying If you are looking for property management services, I'd definitely NOT recommend them - and this statement is coming from a landlord that was using their services and only got things sorted with them after taking them to Court. I could number several episodes to justify my disappointment and complaint, including being quoted for a service but being charged 20% more than the agreed amount... However to just list some of the things: 1) I had a routine inspection conducted at my property (which I had to pay for) when the agency was already aware that within just 3 weeks a final inspection would be required, given that the tenants would be vacant the property. In other words, they found a way to pretty much charge an extra service that they knew that wasn't really necessary. 2) However, the worst part is that the agency didn't really ensure that the tenants were paying rent for the last 4 remaining weeks of the tenancy agreement. But, the agent made sure they withheld funds (money received from rent previously) to cover their own fees and they didn't have any loss. Meanwhile, the rent wasn't being paid, accordingly. Interesting thing to think... you contract an agent to ensure that your property is looked after and the tenants are up to date with payment of rent. But, the property manager doesn't really collect rent for 4 weeks, and doesn't ensure that the rent is up to date, but they surely secure funds from the rent money in their account to pay themselves. To summarise: Terrible experience!! I would never recommend them to any landlord as they are not really looking after your property for you, and you may end up in Court to solve any issues with them.

Gabriel LeviGoogle

We are deeply grateful to Peter and the entire team at Sanctuary Real Estate for their exceptional support in selling our property. Throughout the process, they demonstrated professionalism, courtesy, and genuine care, guiding us through what was a very challenging time. Their commitment went above and beyond our expectations. We would confidently recommend Sanctuary Real Estate to anyone looking to sell their home. Thank you once again for everything.

Shobhana SadadiaGoogle

The contract of sale agreement conditions was not adequately fulfilled. The flywire, kitchen cupboard was not fixed upto the standards. The seller agent was not responsive to calls once settlement is done. The flywire replacement was part of contract and it was not fixed. Not a happy experience towards the end. The team was not transparent and kept hiding the issue in tenancy as I purchased with tenants in place. I had to deal with it all myself.

Vivek RamachandranGoogle