Rent Star - Brisbane

I couldn’t recommend RentStar highly enough, particularly Farhana, Shanyn and Jorja. From the moment I moved into my fully furnished unit, the entire process was incredibly smooth. I was especially impressed with the level of detail in the initial inspection and the honesty around existing wear and tear. I rarely come across agents who are so upfront about those things rather than making everything appear perfect when it isn’t. That honesty was genuinely appreciated and made completing my entry condition report so much easier. Throughout my tenancy, communication was consistently excellent. Whether through the app or email, responses were timely, clear and helpful, which made everything feel very straightforward. Unfortunately, due to work commitments, I had to break my lease and leave the state. During what was already a stressful period, RentStar made the process as easy as possible. I was able to provide my two weeks’ notice, manage payments through the app and receive all the information and instructions I needed via email. Shanyn was also incredibly approachable and readily available over the phone whenever I needed clarification. Within just two days, I had given my two weeks notice, moved out and returned the keys, and the team even organised the bond clean for me, with the option for me to pay for it remotely. I also want to acknowledge that there are several one-star reviews for RentStar relating to other people’s experiences. Everyone’s experience is different, and I can only speak from my own, but I think it’s important to share when you have genuinely had a positive experience. From my perspective, I can absolutely vouch for RentStar particularly Farhana, Shanyn and Jorja and the way they managed my tenancy. Moving, changing states and dealing with everything that comes with it can be incredibly stressful, so having such responsive, honest and genuinely helpful property managers made a huge difference. It honestly felt like a Godsend having people like them looking after the property during an already difficult period. Thank you to the whole RentStar team for making what could have been a very difficult experience so much easier. I really appreciate the professionalism, communication and care shown throughout my tenancy. ⭐️⭐️⭐️⭐️⭐️

AnaGoogle

As both a tenant and a property owner, I found this experience particularly disappointing. Following a routine inspection, I requested copies of the inspection photographs and sent seven follow-up emails and text over a number of weeks. Despite these attempts, I did not receive a substantive response, phone call or update regarding my request. I understand that not every issue can be resolved immediately. However, clear communication and acknowledgement of tenant correspondence should be a basic expectation. As a property owner myself, I would want to know if my tenants were experiencing this level of silence from a managing agent. The ongoing lack of communication has significantly impacted my confidence in the service being provided. Based on my experience, I would encourage both tenants and property owners to carefully consider the importance of responsive communication before choosing a property manager.

Jennifer ParryGoogle

I’ve rented through Rent Star and had Farhana as my property manager, and the overall experience was excellent. Communication was always prompt and professional, whether it was for routine inspections or addressing property issues. I especially appreciated how helpful they were when I needed to handle a lease transfer and bond settlement; they made a process that can often be stressful feel very straightforward. I highly recommend this agency to any prospective tenants looking for a reliable team.

MichelinoGoogle