RBR Property Consultants - COOLANGATTA

Poor communication, unprofessional conduct and disappointing overall experience Our experience purchasing through this real estate agency was extremely disappointing from start to finish. Communication was consistently poor, which made what should have been an exciting process unnecessarily stressful. We were initially told that one of the selling agents would meet us at the property to hand over the keys, however this didn’t happen. Instead, we were left to collect the keys from the office with no prior notice or explanation. In particular, our dealings with Gillan were quite disheartening. She made it very clear that she believed the property was out of our price range and made us feel as though we couldn’t afford it. This was not only unprofessional but also uncomfortable as buyers. On a previous purchase, she also assumed we were looking for a rental rather than to buy, seemingly based on our age, which felt dismissive and inappropriate. We had also organised, through both the agent and our conveyancing company, early access to the shed so we could drop off one truck load prior to settlement. Unfortunately, this was never communicated to the sellers. When we arrived, it created a very uncomfortable and unwelcome situation, as the sellers were understandably upset and unaware of any arrangement. This could have easily been avoided with proper communication. There was no apology or follow-up from the agency regarding this incident. To make matters worse, when we arrived to collect the keys after settlement had gone through, the reception staff had not been informed and were unaware they could release them. This resulted in further delays while they had to contact our conveyancer for confirmation. Since collecting the keys, we have had no follow-up communication whatsoever—not even a courtesy check-in or gesture to acknowledge the purchase. Overall, the lack of organisation, poor communication, and unprofessional assumptions made this a frustrating and disappointing experience. We would highly not recommend this agency based on our experience.

Sarah WatsonGoogle

I engaged RBR Property Consultants to manage my investment property. I only became aware of significant property damage at the time the tenant vacated. During the tenancy, inspection reports had described the property as being well maintained. I had also requested an inspection pre tenant vacate, which did not take place. I later sought independent advice regarding the management agreement and inspection requirements. Based on that advice, I formed the view that inspections that I expected under the management arrangement may have identified issues earlier and potentially reduced the extent of damage. When the tenancy ended, I was concerned about the condition of the property and the handling of the exit process. I sought assistance from the agency to address rectification and documentation, however I was dissatisfied with the response and follow-through. As a result, I undertook repairs directly in order to mitigate further financial loss and re-let the property while works were ongoing. Despite attempts to resolve matters directly, I was unable to reach an outcome. In my experience, communication, inspection processes, maintenance management and dispute resolution did not meet my expectations of a professional managing agent. Based on my experience, I would not engage this agency again and would encourage other landlords to ensure inspection frequency, documentation standards, and escalation processes are clearly defined and adhered to before appointing a property manager.

Gold Coast Google UserGoogle

We recently had Kylie complete a valuation on our property and were really impressed with the whole process. Kylie took the time to walk us through everything clearly and confidently. She’s incredibly knowledgeable, professional, and easy to deal with. Highly recommend her to anyone needing honest, expert real estate advice!

Karen ArnoldGoogle