Ray White Rockhampton

Extremely disappointing experience with Ray White and, in particular, our property manager, Tiani Thomas. We were placed in a situation where a tenant who had not been approved by us was effectively going to remain in our property for another year as Tiani signed the lease on our behalf despite us saying NO, despite ongoing concerns around the property being properly maintained, cleaned and kept in a liveable condition. What is even more concerning is that we were repeatedly told by Tiani and Ray White that the lease had been voided, only to find out that this was not actually the case. This has seriously damaged our trust in the agency and the information being provided to us as owners. We are also extremely concerned about the potential liability and damage risks this situation creates for our property. We expected our property manager to protect our interests, ensure the correct processes were followed, and communicate honestly and transparently with us. Unfortunately, Tiani’s handling of this matter has fallen well below our expectations. We have been left extremely frustrated and disappointed, and now have to push for Ray White and our current property manager which is a different agency to work together to find a suitable alternative arrangement for the tenant. As property owners, we expect professionalism, accountability, proper communication and, above all, a property manager who genuinely protects our property and our interests. Unfortunately, that has not been our experience with Tiani or Ray White.

Punarjit SinghGoogle

Tom Pole is an excellent real estate agent! Friendly, respectful, punctual and knowledgeable. Selling our family home with him was a breeze. He was able to advise us on a variety of things regarding the market, assist us to plan our timeline and communicated efficiently throughout the process. If we needed to sell again we would definitely contact Tom.

S MGoogle

Charlie was the utmost professional in every single aspect of our dealings over the past month. The way he explained things that I wasn't aware of or was unsure about tells me he has the patience of a saint with the with the local industry knowledge to back it up. His honesty was evident from the first time he was at the house, and this was muchly appreciated. As much of a harrowing experience it was to sell the house, I'm only upset that I don't have another property I could trust Charlie with again.

Tony BondGoogle