Ray White Malan & Co - Runaway Bay

This review relates specifically to lead agent James Drake and sales associate Nikkita Buongiorno. Initially, our experience was positive. Nikkita was friendly, responsive and arranged an additional inspection for us, which we appreciated. The property was advertised as “all offers presented”. We were encouraged to submit an offer within the requested timeframe. Our offer was unconditional and represented a genuine commitment to purchase the property. However, after the offer was submitted, there was no communication or feedback from the agents. Not every offer will be accepted, and that is completely understandable. What was disappointing was the lack of professional communication. Serious buyers invest significant time in inspections, due diligence and preparing offers. Basic courtesy and clear communication should be standard practice. The experience left us questioning whether buyer feedback was being effectively communicated to the sellers and whether expectations around the property value were aligned with actual market interest. Unfortunately, despite the positive first impression, the overall experience was disappointing.

LadaGoogle

Agent Zara was very professional, informative, excellent communication skills, marketing well, knowledgeable of the area. Result of sale speaks volumes about her. Thank you very much Zara . Recommend to anyone.

Aldona DolfiniGoogle

Great experience selling my property with Coutney Stalley providing excellent customer service. Her valuation of my property was realistic. Her off-market campaign went the extra mile. Her communication about developments was excellent. Her negotiating skills were much appreciated. I warmly commend her.

TimGoogle