Raine & Horne - Concord | Strathfield

⭐ 1 STAR — Extremely Unprofessional and Disappointing Experience My experience with Raine & Horne and property manager Talieh Abd has been extremely disappointing and, in my opinion, completely unprofessional. We applied for a rental property and submitted every document requested. After that, the communication was absolutely appalling. We were left waiting with no clear updates about our application. Multiple phone calls went unanswered, calls were not returned, and getting any meaningful response became almost impossible. The reference-checking process was equally frustrating. Important reference requests appeared to rely heavily on email, which can easily end up in junk or spam folders. When there is no response, I would expect a professional property manager to make a reasonable effort to follow up, including making a simple phone call where appropriate. What I found particularly unacceptable was seeing the property advertised for rent again while we were still waiting for basic communication about our application. We were given no clear explanation about whether our application was still being processed, unsuccessful, or what was happening at all. This is not how prospective tenants should be treated. People spend considerable time gathering documents, completing applications and providing sensitive personal and financial information. The absolute minimum they deserve in return is professional communication and the courtesy of an update. In my experience, the lack of communication, responsiveness and basic customer service was shocking. Property management is a public-facing profession. If someone cannot communicate effectively with applicants, return calls or provide basic updates, I seriously question whether they are suited to a role that requires dealing with people on a daily basis. I have dealt with many real estate professionals, but I have rarely experienced this level of poor communication. This experience has seriously damaged my impression of Raine & Horne. If you are applying for a rental property managed by Talieh Abd, I strongly recommend keeping detailed records of every email and phone call and being prepared to repeatedly chase for updates. An extremely frustrating and disappointing experience. Based on my personal experience, I would not recommend dealing with this property manager.

Muz SGoogle

Selling a property can be a stressful experience, and every step, starting with finding the right real estate agent, is crucial. An agent needs to understand the seller's goals, help alleviate stress, streamline processes, and ensure a smooth transaction. I am incredibly grateful to Annabel and Paul of Raine & Horne Concord/Strathfield; they are outstanding sales representatives. Throughout the sales process, Annabel and Paul went above and beyond to support both the seller (me) and the potential buyer. They maintained open and transparent communication, understood the needs of both parties, and facilitated timely consensus during negotiations, ultimately leading to the successful sale of my property, and achieved a good outcome for which I am extremely satisfied. More importantly, Annabel and Paul ensured that both the seller (me) and the potential buyer felt genuinely valued. Highly recommended for anyone looking for a professional real estate agent with extensive sales experience to ensure a smooth transaction from start to finish.

MyGoogle

Helpful, professional and easy to work with. I had a very positive experience throughout the process. They were friendly, professional, and took the time to explain everything in detail, which made me feel comfortable and confident moving forward. What stood out the most was their clear communication and helpful guidance. They responded well to my questions, provided detailed information, and made the overall process much easier to understand. Their friendly attitude and professional approach were one of the main reasons I decided to proceed with the contract. I really appreciated the support, patience, and clear explanations from start to finish.

Jun LeeGoogle