Professionals Bankstown - Bankstown

I couldn't rate 0, otherwise that will be my rate for this agent and their servicing. I would not recommend renting through this agency based on my experience. The services are bad and the staffs are not nice, especially the property manager, Ridwan Sugino. During my tenancy, the building underwent extensive strata remedial works for several months. The apartment was significantly affected by constant construction noise, loss of balcony access, temporary disconnection of the air-conditioning, poor ventilation and strong chemical odours entering the unit. While I understand the strata works themselves were outside the agent's control, I was disappointed by the way my concerns were handled. The proposed rent reduction did not reflect the significant impact these works had on our day-to-day living, and we ultimately decided to move out because the conditions had become unreasonable. The most disappointing part was the final inspection. The agency initially alleged carpet damage in two bedrooms and sought compensation. I immediately explained that one of the marks was already present when I moved in. Only after I sought advice from the Tenants' Union and lodged an NCAT application did the agent acknowledge in writing that the second-bedroom mark was pre-existing and withdraw that part of the claim. We eventually reached an agreement regarding the remaining damage. I appreciate that the matter was ultimately resolved, but I believe it should not have required tribunal proceedings before an incorrect claim was corrected. Based on my experience, I would encourage future tenants to keep detailed records, photographs and all correspondence throughout their tenancy.

Harry PhamGoogle

These are good people. I have had dealings buying property and renting through their property management team. Communication has always been very easy and efficient. Thanks Professionals for going out of your way. Bankstown is the best IMO.

Neil McRaeGoogle

Big thank you to Michael from Professionals Bankstown for an outstanding job throughout my purchase. From day one, he was professional, honest, and always easy to deal with. He kept everything moving smoothly, stayed on top of the details, and made sure I was informed and comfortable at every stage. What really stood out was his communication and transparency — no pressure, just genuine support and guidance when I needed it. He made the whole process feel a lot less stressful and was always available to answer questions. Highly recommend Michael to anyone looking to buy or sell. Great agent and an absolute pleasure to deal with!

J JGoogle