OKARO - Rooty Hill

I’ve had nothing but a pleasant experience dealing with Leaniva and the team at OKARO as a renting tenant. Leaniva is always responsive and definitely keeps me updated if I have any questions. We hope to be long term tenants via the OKARO team.

Ashleigh ReyesGoogle

Statement Regarding Property Management and Maintenance Issues As a neighbour who lives directly next door to this property, I visited the premises almost daily and had frequent opportunities to observe both the condition of the property and the issues experienced by the occupants. Over a number of years, I personally witnessed repeated attempts by the occupants to have serious maintenance concerns addressed. Unfortunately, these requests were frequently met with delays, poor communication, and, in many instances, no meaningful action.On numerous occasions, I personally contacted the managing agency on behalf of the occupants because they were unable to obtain a response regarding urgent maintenance matters. It was particularly concerning that emails and telephone calls would often go unanswered for extended periods. However, when the occupants were even one day late with their rent, communication appeared to become remarkably prompt, with telephone calls being answered and contact being made almost immediately. From my observations, this created a stark contrast between the urgency given to rental payments and the lack of urgency afforded to serious maintenance and living-condition concerns. One of the most serious issues I witnessed involved significant mould growth within the property. I also personally witnessed the occupants being left without hot water on multiple occasions due to ongoing maintenance failures. These were not isolated or minor inconveniences; they had a direct and significant impact on the occupants' ability to live safely and comfortably in the property In addition, I personally observed the electricity intermittently cutting in and out over a period of several months. This caused considerable disruption to the occupants' daily lives and raised legitimate concerns regarding the overall condition and safety of the property.Despite repeated attempts to have these matters addressed, the problems continued for extended periods. Requests for repairs were often unanswered, urgent issues remained unresolved, and communication with the managing agency was consistently difficult. On several occasions, I witnessed the occupants becoming increasingly distressed and frustrated as they attempted to obtain assistance with matters that, in my view, required timely attention.The management of the property, particularly by Lindy Campbell and the managing agency, did not appear to improve the situation for the occupants. Instead, the ongoing delays, lack of communication, and inadequate responses to serious maintenance concerns contributed to an environment that was stressful, unhealthy, and, at times, unbearable for those living there.In my view, the manner in which these matters were handled reflects poorly on both the property management and the landlord's responsibility to ensure that the premises are maintained in a reasonable and habitable condition. The repeated failure to respond appropriately to serious maintenance issues, combined with the prolonged delays and difficulties in obtaining communication, placed an unnecessary burden on the occupants.As a direct neighbour who was present at the property on an almost daily basis, my observations are based on what I personally witnessed over an extended period. I saw repeated attempts by the occupants to have significant problems addressed, and I also witnessed the consequences when those concerns were not dealt with promptly or adequately.In my opinion, what should have been a safe, functional, and comfortable home was instead allowed to become a source of ongoing stress and disruption. The repeated maintenance failures, unreliable essential services, communication difficulties, and delays in addressing serious concerns had a substantial impact on the occupants' day-to-day living conditions.

Sharna CannonGoogle

We had a wonderful experience with this agency. Henry was professional, kind, and supportive throughout the entire rental process. He was always responsive, helpful, and made everything as smooth and stress-free as possible. We truly appreciate everything he did to help our family secure our new home. Thank you for your kindness, professionalism, and excellent service. Highly recommended!

Rania DaoudGoogle