Living Prospect Real Estate - POINT COOK

Lisa was absolutely fantastic in managing my rooming house property. She is professional, responsive, and extremely knowledgeable about the rooming house market. She handled everything smoothly, from tenant placement to compliance requirements, and kept me updated at every step. Highly recommend Lisa if you want someone reliable and efficient.

Aakash BansalGoogle

Working with Lisa has been an absolute pleasure. She is fast, efficient, and highly knowledgeable, making every step of the process feel simple and well organised. Lisa is warm and approachable, she makes the entire experience smooth and stress-free. Her professionalism, clear communication, and genuine care truly set her apart. I would highly recommend Lisa to anyone looking for a reliable, supportive, and dedicated real estate professional.

Andrea MaunaGoogle

I engaged this agency to manage my investment property in Point Cook, and for the first couple of years the management was generally fine. Unfortunately, the experience deteriorated significantly in the latter period. Basic minimum standards maintenance issues identified in mid-2025 were not addressed in a timely manner, and the property remained vacant from mid-October until mid January 2026. During this time, open inspections were not being conducted blaming the minimum standards issues(blinds cords and some basic plastering which could have been fixed in a few hours) and benchtop repainting for improved aesthetics which was a half day job. Communication and accountability during this period were disappointing. Despite repeated follow-ups, I was unable to obtain clear explanations for the delays, and there was little acknowledgement of the financial impact on me. When I raised concerns at the point of exiting, responsibility was deflected onto pricing, despite the rent having been set in line with the agency’s own advice throughout the campaign. Again there was 0 empathy regarding the financial impact on me and the director actually stated 'it was costing us all money'. The handover process also added unnecessary frustration. Although key collection was agreed, the incoming agent was not initially provided with all keys due to internal confusion regarding invoices, despite those invoices having already been paid. After transferring the property to a different managing agent, the same property was leased within 8 days at the same rent with extensive interest at the first open inspection, confirming that the issue was management execution rather than market conditions or the property itself. While my earlier experience from 2022 to 2024 was acceptable, the lack of urgency, accountability, and empathy when issues arose means I would not recommend this agency to landlords who require proactive management and clear ownership of outcomes. I am not one for leaving bad reviews but as a long term client, I feel extremely let down. Further response to the agency's comments below- For clarity, the rent increase to existing good renters referenced was recommended by the agency at the time, and I selected the mid-to-lower end of the advised range after querying it, as confirmed in email correspondence. Repairs required to meet minimum standards were authorised in October 2025 and were only completed in January 2026, and key handover had been agreed via email prior to transfer. It is disappointing to see responsibility further deflected to the property and the incoming managing agent, rather than accountability being taken for the delays and prolonged vacancy. Despite this, I wish you the best in your future endeavours.

Trishan FernandoGoogle