Linden Wise - Chatswood

⭐️ 1 star – Very disappointing and stressful experience Really bad experience with this real estate agency. There was ongoing harassment, rude behaviour, and no genuine effort to resolve issues. If you are considering renting through Linden Wise, I strongly recommend giving yourself more time to find another agency. We rented a property in The Gables and have infants. When we moved in, the house was full of insects, with large numbers entering the property daily. We raised this issue multiple times with both the maintenance team and the property manager, Jodie, clearly explaining that we had infants at home. In addition to the insect issue, there were several other unresolved problems, including: • Dirty curtains in the living area • Mould on a bedroom window • Lack of privacy due to missing or inadequate curtains • No light or exhaust fan in the laundry • Non-functioning range hood • Broken window screens, allowing easy access for insects Despite repeated emails and follow-ups, no maintenance or corrective action was taken. After completing our one-year lease, we decided to give the agency another opportunity and requested that these issues be fixed. Once again, we received no response. Due to ongoing safety concerns for our children, we had no option but to vacate the property. In December 2025, we informed the agency in writing that we would vacate after 21 days and confirmed we were happy to pay a full month’s rent, which they agreed to. After vacating, we heard nothing until 15 January 2026, when the property manager contacted us in a very rude manner and threatened legal action, despite all communication being clearly documented via email. There has been no clear communication, a complete lack of professionalism, and ongoing delays regarding the bond and next steps. As of 29 January, we are still chasing responses just to obtain basic information. Overall, an extremely stressful and frustrating experience. Poor communication, failure to maintain the property, and disregard for tenant concerns — especially where children are involved.

ParunGoogle

Absolutely Unprofessional – Stay Away from Linden Wise Our experience with Linden Wise has been nothing short of frustrating and disappointing. This company operates with a clear lack of transparency, professionalism, and accountability. From the very beginning, we were misled and given false promises regarding a piece of land we purchased through them. The land came with an already approved house plan, but we were explicitly told by their agent that we could submit our own design and change the plan without any issues. Based on this assurance, we went ahead with the purchase — only to later discover that the council rejected all of our changes, and we were stuck with the original plan. This was a critical piece of information that was never disclosed or properly explained. When we turned to Linden Wise for support, we were completely ignored and dismissed. The agent we dealt with, Alice Jiang, not only failed to take any responsibility but acted as though she had no connection to the sale whatsoever. Her behavior was evasive, unhelpful, and frankly, unprofessional. For someone representing a real estate company, her lack of knowledge about land regulations and council approvals was shocking and completely unacceptable. If you are considering buying through Linden Wise, I strongly urge you to look elsewhere. Their practices are misleading, and their agents do not stand behind what they promise. In particular, stay far away from Alice Jiang — her incompetence and unwillingness to take accountability caused us significant stress, financial loss, and regret. Don't make the same mistake we did.

Senthilkumar MahalingamGoogle

One star — I strongly advise caution when dealing with Linden Wise Pty Ltd and agent Shane. I usually write positive reviews, but I feel obligated to warn others about our very negative experience. My partner and I had just arrived in Sydney and found a property listed through Domain. We attended the inspection and met Shane, who told us that to secure the lease, we had to commit to a one-year contract and pay a full year’s bond upfront. Desperate to find a place, we agreed. We were promised the apartment would be cleaned before we moved in. When we arrived, it was filthy — I won’t go into detail, but even the bathroom was disgusting. Shane told us, verbally, that we could return the flat in the same condition we received it, which sounded fair at the time, considering the state it was in. I spent hours cleaning in the summer heat just to make it livable. Unfortunately, we had to leave the country after only three months. We accepted that part of our bond would be deducted. Before we left, I did my best to clean the flat and left it in better condition than when we moved in. Despite this, Shane claimed the apartment was dirty, pointing out tiny details to justify withholding more of our money to pay for a cleaner — something we find extremely unfair considering how dirty it was when we moved in. Sadly, since Shane’s promise about the “same condition return” was only verbal, we had no written proof or detailed photos to protect ourselves. In the end, we feel we were scammed - being penalized for the same poor conditions we were forced to accept. I hope this review helps others be more cautious — always get everything in writing and take plenty of photos. I wouldn’t recommend this agency to anyone who expects honesty and fairness. Thank you for reading — I hope this saves someone else from the same disappointment.

Lucie SvojanovskáGoogle