iThink Property - TOOWOOMBA CITY

We are very happy with Ben and his team. We have now had the pleasure of working with Ben on the sale of two of our properties, and both times we achieved excellent results. Ben is professional, knowledgeable, and great to deal with throughout the entire process. We highly recommend Ben and his team to anyone looking to buy or sell property. Thank you again for another successful sale!

Jessica NewberryGoogle

Mark Costello My experience with this agent was very disappointing. He promised updates at set times, but I received no calls, no messages, and had to chase information myself. The communication was unclear and left me feeling there was little transparency in the process. This raised concerns about the professionalism and ethics involved. As a buyer, I felt completely uninformed about what was happening with my offer. I hope future clients receive clearer, more honest communication.

Arun MathewGoogle

Strong Market, Weak Representation I sold my property with iThink Property via an off-market campaign led by Mark Costello. While the property sold at the asking price, I was ultimately disappointed by the lack of diligence and strategic effort throughout the process. Although an offer was received within 24 hours, which initially seemed promising, that same weekend my neighbour’s open home attracted 34 buyer groups and multiple offers—something I had flagged with Mark in advance. Despite clear local demand, there was no attempt to generate additional interest or create competition. When I followed up, I was simply told there were no enquiries, which didn’t align with what I had witnessed next door. With no other offers presented, I accepted the initial offer based on Mark’s assurance that the buyer had finance to complete and was proceeding on a 30-day contract. This turned out to be incorrect—the buyer had not secured finance, resulting in unnecessary delays, uncertainty, and a postponed settlement date. While the property sold for the price I wanted, I did not feel the sale was handled proactively or with my best interests in mind. At times, it seemed the buyer received more attention and support than I did. I wouldn’t recommend Mark or iThink Property based on this experience.

LaurenGoogle