Image Realty - Ipswich

I had a fantastic experience with Renee and the team at Image Realty. Renee was incredibly professional, friendly, responsive, and helpful throughout the entire process. She made everything easy and straightforward, always kept me informed, and was a pleasure to deal with. I really appreciate the excellent service and support I received. Highly recommend Renee and Image Realty to anyone looking for a reliable and professional real estate team! 😊

Rechelle TalipanGoogle

I had a very disappointing experience with Image Realty managing my investment property. When my property was managed by Paige, the service was professional, proactive and communication was excellent. Unfortunately, after she left, the level of service declined significantly despite continuing to pay management fees. The biggest concern was a roof leak that was reported by my tenant but was not acted on or communicated to me until the day the tenant vacated. Once I was informed, I arranged for a tradesperson to attend within two hours, and I was advised that the damage could likely have been significantly reduced had the issue been addressed when it was first reported. The delay resulted in damage to the ceiling and carpet that required costly repairs. I was also disappointed that a routine inspection was not completed. Had it been carried out, issues including a leaking hot water system and the condition of the gardens may have been identified earlier, potentially preventing an excessive water bill and additional maintenance costs. The failures did not end there. The tenant did not vacate on the agreed date, and due to the condition of the property and the repairs required, my incoming tenancy was delayed by 10 days. This resulted in additional financial losses through lost rental income and remediation costs. Property managers are engaged to protect an owner’s investment and act promptly when issues arise. Unfortunately, based on my experience, I do not feel those expectations were met. I hope Image Realty reviews its internal processes so other landlords do not have a similar experience. Based on my experience I would not recommend Image realty to any property owner seeking competent, proactive or accountable property management

Taylor LogieGoogle

Renee was an excellent property manager. She always responded promptly to our inquiries and communicated clearly throughout our tenancy. She provided valuable feedback and genuinely cared about us as tenants while maintaining the landlord's standards. Her professionalism, responsiveness, and approachable nature made our renting experience smooth and stress-free. We highly recommend Renee to anyone looking for a reliable and dedicated property manager.

nishant aminGoogle