Dalgety Square Property Services - Ultimo

I have lived in the building for a number of years and absolutely love living here. The residents are friendly and amazing staff are always more than happy to help. If something needs fixing then it will be fixed asap. There's a real community feel about the place. I love living here! Apartments are large and the amenities are amazing.

JILL FGoogle

IF YOU HAVE A PROBLEM (I.E LEAKING PIPE ETC) THAT IS INCONVENIENT FOR THE RECEPTIONIST DON'T BOTHER TRYING TO NOTIFY BUILDING MANAGEMENT. RECEPTION DOES NOT CARE ABOUT IT. If I could give zero I would, on the basis of the front receptionist Amanda Haldenby. She has an absolutely awful outlook on how she treats residents. She is unprofessional and unhelpful. Tonight our kitchen sink started leaking for the first time. It was 5.30pm, my partner and I called reception asap to notify of the issue. Amanda picked up, as soon as we told her the scenario, her attitude turned sour, when asking her what her problem was she said "You are my problem". Because of the time the leak occurred she didn't want to help, she blatantly said "your sink is leaking and you're calling me 5.30 on a Friday afternoon?" readers will know, we cannot control when a leak occurs, all we can do is the right thing by building management, which is what we were trying to do. We were not expecting such unprofessionalism and no desire to help simply because it was inconvenient for her. The work ethic is awful I'm surprised she is employed. Its unfortunate as the other staff are just fine, that the face of the business the receptionist is bitter and sour. Not a true representation of the rest of the staff. This is not the only incident but definitely the worst. We have avoided all contact with her as possible because of the simple fact is that she is unnecessarily but consistently rude to us, complete unwarranted. She is awful, awful, awful!!!

Raii KhanGoogle

My experience with this building has been a disaster. During painting season last year, each time I passed by the reception counter, I would see some residents asking about noise being made (workers constructing the scaffolding, throwing the metal bars and poles on the ground, chitchatting noisily while painting) in the courtyard from January 2019 to July 2019 from around 5:30am to 3pm (why did they start that early in the morning? I’m not sure why.) Other reasons as to why I don’t recommend this place now: 1) The building is old and most likely its walls are made of timber or some kind of wood. I believe that’s because it was a place made for farm animals in the past. The floors as well. So if there’s a fire, it might burn down easily. The fire alarm system is pretty good so I commend on that though. 2) Since the building is probably made of wooden material, the walls and floors aren’t soundproof and so whatever noise is being made upstairs and downstairs you will hear them. This includes people walking around at home, talking, the opening of the BIR and at times doors. Also, if you live facing the courtyard, you will definitely find it incredibly noisy. Based on the physics of sound, sounds are reflected off walls and so apartments surrounding the courtyard act as ‘walls’ and thus sounds are heard more clearly from the apartments. With garbage truck arrivals from a starting time anywhere in between 4:30am ~ 7:30am, the sounds of garbage disposal can be heard clearly in any of the apartments facing the courtyard. People walking and talking in the courtyard can be heard from the apartments too. Animals, especially birds like ravens start cawing from 5:30am in the courtyard as well. Lots of noise coming from people holding events at the BBQ area too. 3) Management: I stayed in a handful of other apartments in other residences and most of the staff were always so kind and friendly. Can’t say the same for this place though. Some are nice, whereas some provide terrible customer service. Good points: 1) Facilities are good enough. There’s a swimming pool, a gym and there are many exits. The lifts, doors and intercoms are always working well too. Fire alarms work well, they don’t go off unless necessary. They go off only when a real fire occurs. 2) The storeroom for online orders are open to the residents to collect their items. Always closed and protected after office hours. Haven’t seen anyone complain about their online orders going missing. 3) The notice board is exemplary with lots of news, ads, services etc. Notices are placed at the right places. If you really need to stay here, don’t stay anywhere near the courtyard, the garbage disposal or bbq areas. Make sure the floors don’t creak and staying on the top floor or bottom floor is much better than anywhere in between two floors. The apartments facing in the opposite direction (towards outside) are always better.

EncarniGoogle