Coupers Real Estate - BROADBEACH

***BEWARE - DO NOT BOOK*** We booked an airbnb for one of Dean Coupers apartments, it had a cockroach infestation - he was rude and continuously has called me a liar but I think the photos speak for themselves. He also tried to delete a rude message he had sent after i went to airbnb, unfortunately for Dean i already had that screenshot. All you have to do is look at the reveiws and the way this company responds to them to see how unprofessional and rude the company is - it is disgusting. Dean - i tried to work with you and come to a resolution, you and your company are a joke and need to take a few lessons in professionalism and work on actually having a happy clientele.

Emma LarkinGoogle

Overall, this was a very disappointing experience and I would not stay here again. While the resort itself looks nice, the apartment we were given was in very poor condition and clearly not maintained properly. The biggest issue was the cockroach infestation. As soon as we walked in, we noticed cockroaches everywhere. It wasn’t just the occasional bug — the apartment is clearly infested with German cockroaches, which made the stay extremely uncomfortable. When we contacted Dean about it, the initial solution offered was for us to simply leave, which isn’t exactly helpful after you’ve already checked in and paid for the stay. Eventually he arranged for someone to come and spray the apartment, but the effort felt very minimal. When we returned, there were dead cockroaches left around the place and a can of bug spray sitting there, which we were apparently expected to use ourselves. That’s not what you expect when paying for accommodation. There were also several other problems with the apartment. The drains were not working properly, the bathroom flooded when used, and overall the place felt dirty and poorly maintained. It didn’t feel like it had been properly cleaned or checked before guests arrived. For the amount we paid, the standard was nowhere near acceptable. Between the infestation, the maintenance issues, and the lack of proper response from the host, the experience was extremely frustrating. After reading some of the other reviews, it seems like this isn’t an isolated issue either. I would strongly recommend avoiding booking through Dean.

mikayla mayGoogle

Terrible Airbnb host. The resort itself is nice, but the apartment was a completely different story. When we arrived, we were shocked to find cockroaches everywhere. The place is clearly infested with German cockroaches. We contacted Dean about the issue and his only initial solution was for us to leave, which simply wasn’t good enough. He eventually agreed to send someone to spray the apartment, but it was a very poor attempt at fixing the problem. We returned to dead cockroaches scattered around and a can of bug spray left behind, which honestly felt ridiculous. Considering what we paid, this was a really disappointing and unpleasant experience. On top of the infestation, the drains were broken, the bathroom flooded, and the apartment overall felt dirty and poorly maintained with multiple issues. I would not recommend booking through Dean at all. After reading some of the other reviews, it’s clear this isn’t an isolated experience.

wl nigro sussyGoogle