Century 21 - Wilson Pride

Very disappointing and unprofessional experience. I inspected one of their properties available for lease, liked the property and submitted an application. After applying, I called the agency several times to ask for an update on my application but was unable to get through to anyone. I eventually went to their Noble Park office in person and spoke with the property manager. They asked me a few questions, contacted the owner, and advised me that they would get back to me within a day or two. Two days passed and I still received no update. I called several more times, but again there was no answer or communication. I understand that rental applications can take time and that not every application will be successful, but applicants should at least receive reasonable communication and an update, especially after being told they would be contacted. Because of the lack of communication and poor customer service, I decided to withdraw my application. After this experience, I would not be interested in leasing a property through this agency in the future, and unfortunately I cannot recommend them to others. Very unsatisfactory experience and a waste of time.

MartinGoogle

Very disappointed with the communication from this agency - Joseph T. We submitted a rental application and followed up twice over several days but did not receive any response or update. We understand applications may take time to process, but a simple acknowledgement or status update would have been appreciated. The lack of communication made the process frustrating and gave us a poor impression of the service provided.

Paula TangGoogle

Ms Esme, our prooerty manager at Lyndhurst, from Centurt 21 Wilson Pride Noble Park, has been an outstanding professional, supportive, and kind throughout our tenancy. Over the years, she has always been responsive, fair, understanding, and a pleasure to deal with.

Amir RasoliGoogle