Buxton Balwyn-Canterbury

⭐ Very disappointing experience as a buyer Unfortunately, our experience with this agency was very disappointing, particularly after settlement. Also these ones sale French Provisional Properties with lots of defects. During the sales process, communication was much more responsive. However, once the property settled, the level of assistance and follow-up changed significantly. We raised a number of serious issues and defects with the property and sought reasonable assistance in communicating these matters with the vendor. We fully understand that a sales agent is not responsible for physically repairing building defects, but we expected professional communication, proper follow-up and reasonable assistance with unresolved matters connected with the sale and handover. Unfortunately, we felt that once the transaction was completed, our concerns were no longer treated with the level of attention we expected. Purchasing a property is a major financial commitment, and in my view, good service should not end the moment settlement occurs. Based on our experience as buyers, I would strongly recommend that prospective purchasers ensure that all representations, promises, defects and agreed rectification works are documented in writing and resolved before settlement, rather than relying on assistance afterwards. I am sharing our genuine experience so that other buyers can make an informed decision.

negar ZadehGoogle

Excellent communicator and result driven . Casey is very knowledgeable real estate agent, making the whole process seamless and result satisfying. She was at presence in every open inspection, tried her best to capture any possible buyer and answer all the questions the crowd might have. Casey is easy to talk to, be honest with the housing market and deliver the desirable outcome in the tough time.

Ziping ZhangGoogle

Alex from the leasing team is amazing. He managed to find reliable tenants even before my property officially went on the market, and the rent achieved was higher than I expected. He was also very thorough with tenant screening, and after a few months I can honestly say the tenants have been great and very reliable. Alex is very responsive, whenever I message him, he replies quickly and keeps everything running smoothly. Since renting out my property, I’ve barely had to worry about anything. Highly recommend!

Yuming YaoGoogle