Blue Moon Property - Queensland

Exceptional in every way. Honest, up front, reliable, easy to deal with, great communication and know properties and the market. I've dealt with many real estate agents/property managers over the years and these guys are THE BEST. They also managed my property and the same comments apply. They go above and beyond.

Marian HudsonGoogle

I am not someone who leaves negative reviews and I will always try to resolve issues directly before taking matters further as i know how important google reviews are to a business. Unfortunately, after months of trying to obtain answers and resolutions from Blue Moon Property, I feel I have been left with no other option. My experience with Blue Moon involved both the management and sale of my investment property and was disappointed to say the least. During negotiations of the sale, the agent Shane presented me with what I was told was a quote to remedy a minor oil stain from my tenants. I was asked to reduce the purchase price in excess of $5000 as he felt the purchasers wouldn't proceed with the sale otherwise. Upon review, it became apparent that this was not a quote to clean or remedy the stain at all, but a quote to epoxy coat the entire garage floor. I'd assume any experienced real estate professional would have recognised immediately that asking a seller to fund an entirely new epoxy floor because of an oil stain was unreasonable and should never have been put forward to a vendor in the first place. I eventually agreed to a $1,000 reduction only on the understanding that I would recover this amount from the tenants' bond. However, without my knowledge or approval the tenants were instructed by the agent not to attempt to remedy the stain because that was what the purchasers wanted. At the time I was still the legal owner of the property and they were still my tenants. I was never consulted on this decision and not made aware until post settlement. As a direct result, I lost the ability to recover the agreed $1,000 from the bond. Prior to listing the property, I had transferred the management to Blue Moon and had a discussion with Shane regarding a reduction in his commission as a gesture of goodwill, given I had originally purchased the land through him and entrusted Blue Moon with both the management and sale of the property. He agreed to make a special consideration. Upon settlement I discovered this had not been applied. When I raised the issue, the agreement was denied. I was initially offered a gift card worth less than half the difference before eventually receiving a cash payment that was still substantially less than what had been agreed verbally. The property management side was equally frustrating. Communication was consistently poor. Water bils were not forwarded to the tenants despite repeated follow-ups from me. Months later I was still chasing confirmation that outstanding amounts had been actioned and now, 9 weeks after settlement, I am still pursuing money owed to me due to errors in the final accounting from missed rent and bills. Blue Moon noted their error but expects me to wait another month until the next end-of-month payment cycle before receiving funds. This is despite the fact that I previously had to wait over 6 weeks for funds that were already sitting in their trust account. What has frustrated me most throughout this entire experience is the lack of communication, accountability and ownership. Questions frequently went unanswered, updates required constant chasing and issues were only addressed after repeated follow-up. Unfortunately, when it came time to resolve those problems, the service and accountability simply were not there. Based on my experience, I would not use Blue Moon Property again.

Alicia CunninghamGoogle

Selling a home can be stressful, but Aimee Marsh from Blue Moon Property Sippy Downs made the entire experience smooth and enjoyable from start to finish. Aimee sold our house in Redcliffe in just three weeks and achieved an excellent result. From our very first conversation, she was approachable, knowledgeable, and easy to deal with. She kept us informed throughout the entire process, setting realistic expectations without making false promises or using scare tactics. What really stood out was her ability to find solutions to every challenge, whether big or small. She always had the answers to our questions, and when additional support was needed, her network of trusted trades and service providers was outstanding—professional, reliable, and highly competent. Aimee is hardworking, quick-thinking, and genuinely committed to achieving the best outcome for her clients. Her communication, market knowledge, and attention to detail gave us complete confidence every step of the way. We are incredibly grateful that we found Aimee and would not hesitate to recommend her to anyone looking to buy or sell property. Thank you, Aimee, for making what could have been a stressful process such a positive experience.

Jane DrysdaleGoogle