Area Specialist - Wyndham City

Angel A has been an amazing Leasing Manager to work with. She’s friendly, professional, and always willing to go above and beyond to help. Throughout the whole leasing process, she made everything feel simple and stress-free with her clear communication and quick responses.

Gary KalotiGoogle

We recently bought a house in Werribee. Gaurav from Area specialist Wyndham vale did a good job for us. He is very polite and friendly person as well as quick responder in regards to his professional matters. I have no hesitation to wish him very best of luck in his future. Thank you Guarav. Hope to deal with you in future. Keep it up.

Hilary GomesGoogle

I am extremely disappointed with the level of service provided by this real estate agency in managing my rental property. From the outset, communication was inconsistent and often unprofessional. Staff members came across as dismissive and, at times, outright rude, which made what should have been a straightforward process unnecessarily stressful. I strongly advise against dealing with Harry Singh and Jake Wang (Directors), along with Anumeet Kaur, Ambika Sharma, and Nikki Suhalka (Property Managers). My experience was highly unsatisfactory, with unprofessional conduct, poor communication, and a lack of accountability in managing the property according to proper standards. Additionally, the high staff turnover made it difficult to maintain consistent communication or build a reliable working relationship, as it was often unclear who was managing the property or aware of ongoing matters. Unfortunately, the management of my property fell well below acceptable standards. Basic responsibilities were not carried out properly, and key tasks were neglected. Routine inspections were not conducted unless I personally followed up and requested them, which defeats the purpose of engaging a property manager in the first place. A particularly serious issue involved my tenants vacating the property while still owing approximately one month’s rent after breaking their lease agreement. Despite this, I did not receive the bond money, nor was any effective action taken by the agency to recover the outstanding rent. This matter has now been ongoing for over a year with little to no resolution, reflecting a concerning lack of urgency and responsibility. Throughout my experience, I felt that the agency consistently prioritised the tenants’ interests over mine as the property owner. There was a clear imbalance in how matters were handled, often leaving me at a disadvantage despite being the paying client. Decisions appeared one-sided, and obligations to properly represent and protect my interests were not met. Additionally, even after new tenants moved into the property, the same pattern of poor management continued. Ongoing issues were not addressed adequately, further reinforcing the lack of professionalism and care in handling my property. There also appears to be a significant lack of knowledge and accountability within the team. Basic questions were either left unanswered or met with vague and conflicting information. On multiple occasions, I was given assurances that certain matters would be handled promptly, yet these commitments were not followed through. This pattern of misinformation and unmet promises significantly undermined my confidence in the agency. What is also concerning is the agency’s unprofessional conduct in speaking negatively about other agents, which creates further doubt about their integrity and focus. It appeared that their priority was securing deals for themselves rather than delivering a high standard of service to their clients. What is most concerning overall is the repeated failure to complete agreed-upon tasks within reasonable timeframes. Delays were rarely explained, and I often had to follow up multiple times just to receive updates. This level of inefficiency is unacceptable, particularly in an industry where clear communication, diligence, and reliability are essential. Overall, my experience has been both frustrating and disappointing. I would strongly encourage the agency to reassess its customer service standards, improve staff training, and implement stronger internal processes to ensure transparency, accountability, and proper management of clients’ properties. Based on my experience, I cannot recommend their services.

Rani WoolardGoogle