Wise Group - NARRE WARREN

I had a very positive experience renting through the Wise Group. The team was always professional, responsive, and helpful throughout my lease. Any maintenance requests were handled promptly, and communication was clear and respectful. The entire moving-out process was smooth and well-managed. Thank you for the great service.” Special thanks to Pradeep and Visal for assisting us through out. Highly recommended.

Shashikala SiriwardenaGoogle

I was holding off on a review until we exited the property so I could assess the end to end process. The application process and onboarding as a tenant was seamless and professional. Routine inspections always went off without a hitch, these were professional and friendly. Maintenance requests are often ignored. (This could be the owner though) We had two blinds that were broken from the day we moved in until we left. Gas oven was non-compliant but never resolved. Hot water system needed some maintenance but never occurred. Some guy checked it out but was never sent back to complete the job. We’d been left to deal with a greenhouse that had been left on the property with no instructions on how to dispose of it after it flew across the yard in a storm. The exit is beyond hideous. We had noted on our entry (and so had Wise) that there were a lot of mis-matched paint patches throughout the property. They tried to pin this on us at the exit until we told them to look at their own entry condition report. We personally cleaned the carpets and had a professional steam clean along with having a bond clean completed. We were called back to do a touch up clean for a mark on the backsplash, the cabinet doors in the en-suite (which even in the photo they sent we did not know what needed cleaning), along with a kitchen bench top that needed a wipe (again not sure where or what to wipe) and floors that needed mopping again because of streaks / footprints. These specific floor tiles show every mark and two people had already traipsed through the property after our bond clean. Nevertheless my daughter went back to clean exactly what they said and the response was…the owner was not happy after he walked through. 🤷‍♀️ Stung us for another $70 for a clean and $180 to do the carpets again. I decided to cut my losses as I was tired of the time wasting. My advice if you move into one of their properties…..be very very thorough and capture every single issue even if you think it is petty. Which is what Wise can be. Easy to move in but very long winded, petty and tiring process to move out.

Tracy LentonGoogle

Shan is the most lovely and responsible agent we could have asked for. He was incredibly patient with all the questions we had, especially since we had no experience and felt quite lost throughout the process. We asked him many questions, and he always took the time to explain everything clearly. He even used his break time to bring us for an inspection that wasn’t on his schedule, which we truly appreciated. When he missed a call, he made sure to return it as soon as he could. We honestly can’t recommend him enough. Thank you, Shan, for making this whole experience so much smoother for us!

Yyuki AngGoogle