Victoria Real Estate Agency - BRUNSWICK WEST

I leased through VREA for almost 6 years - directly with Gamze as my senior agent throughout this period and could not have enough positive things to say about my experience with VREA thanks to Gamze’s professionalism, promptness, and support during my tenure as a tenant! Gamze - thank you sincerely for being an absolute pleasure and making my experience as a first time tenant so stress free. I’m sad that it’s coming to an end but would highly recommend leasing through VREA to all - and surely will keep my eye out for future listings.

C KGoogle

Very disappointing inspection experience. More than ten registered attendees waited at the building entrance for over 30 minutes, and no agent appeared. Some people had come during their lunch break and wasted their only free time without being able to view the apartment. The agency later acknowledged in writing that “this building can be confusing regarding where to wait.” If this was already known, why wasn’t the exact waiting location clearly stated in the inspection confirmation? Prior to the inspection, attendees received a message advising navigation without the unit number. I checked this multiple times beforehand, and including or excluding the unit number made no difference to the navigation or route shown. With so many attendees not being checked in, it is unclear why no one questioned whether something had gone wrong on site. The response also noted that an application had already been finalised. While this may be true, mentioning this instead of addressing the impact on attendees who waited gave the impression that prospective tenants’ time and effort were not a priority.

Christine LGoogle

I recently had an unfortunate experience with the property rental service, particularly in terms of communication. When my rental period was ending, I reached out to Emilie, the agent who initially assisted me, to arrange a suitable time to return the keys. She assured me she'd follow up with an email, but I never heard back. Later, I was contacted by Gamze Turkmen, who informed me that the keys hadn’t been returned, and I would incur additional rental fees due to the delay. Gamze mentioned that Emilie works part-time and that I shouldn’t have reached out to her, claiming no control over the situation. I found this confusing, as I had no knowledge of their staffing arrangements, which seemed to be an internal communication issue on their part. Gamze's approach and attitude were quite disappointing and unprofessional. I would recommend the agency address its communication processes to avoid inconveniencing future clients.

EllenGoogle