Uniland Real Estate | Epping - Castle Hill

Professional and Reliable Agent. Karen Ge was professional, reliable, and supportive throughout the entire selling process. She communicated clearly, responded promptly, and always kept us updated. Her knowledge and dedication made the experience smooth and stress-free, and we were very happy with the final result. We would gladly recommend Karen to anyone looking to sell their property.

Eric SuiGoogle

Professional, easy to communicate with, and gave fantastic advice! Andy was fantastic to work with. He is super professional, easy to talk to, and provides great advice when you need it most. His strong communication and clear guidance made the whole process seamless. If you need a trustworthy agent who really knows what he's doing, Andy is your guy!

Ming ChenGoogle

Avoid Uniland Real Estate if you value professional property management and timely support. Our experience with Mona Mo as the property manager was, without question, one of the worst renting experiences we have had. When a major electrical issue left us without air conditioning and hot water, our repeated emails and requests for assistance were largely ignored. After multiple follow-ups, an electrician was finally sent, only to tell us that we needed to contact the manufacturer ourselves. Even more concerning, Mona stated that she was too busy and expected us, as tenants, to coordinate the repairs instead of carrying out her responsibilities as the property manager. Unfortunately, this pattern of poor communication and lack of accountability continued after we vacated the property. Our bond refund was unnecessarily delayed with one excuse after another—being too busy, being on a lunch break, not having the required details, and eventually telling us to contact NSW Rental Bond Services ourselves. A straightforward process became frustrating and unnecessarily stressful because of the lack of professionalism and follow-through. Throughout our tenancy, communication was consistently poor, responses were slow, and we were repeatedly left to chase matters that should have been handled by the property manager. Based on our experience, I will never recommend Uniland Real Estate/ Mona Mo to either tenants or landlords. If this is the level of service provided when dealing with urgent maintenance issues and bond refunds, I would strongly advise others to look elsewhere. There are many real estate agencies that treat their tenants and landlords with far greater professionalism and respect. This review reflects our genuine experience and is intended to warn others before they find themselves in a similar situation.

Vivek RaoGoogle