Swan Real Estate - Waterford

So friendly here. They are very caring and helpful and very approachable.

Lynelle HaymanGoogle

As my email I sent to Mervin months ago was not attended or responded to, I am leaving parts of it here as a review of Swans absolutely horrible conduct to a long time renter. I am writing to you this evening to express my disappointment and outright disgust over the way that I was spoken to today by Justine. I have never dealt with a person so rude, disrespectful, unprofessional and uncaring in my life. I called Justine to discuss an outstanding bond adjustment invoice, i was met with a response that was abusive and hostile from the beginning of the phone call to the end. I ended up terminating the call as the way that she spoke to me was disgraceful and absolutely not acceptable in any setting. Justine would not allow me to speak, she spoke over the top of me, ignored my concerns, repetitively said "don't interrupt me until I am finished" over and over again, not allowing me to raise my issues, pretty much threatened to keep our bond, threatened that if we did not pay the outstanding invoice it was going on our file and if another real-estate called for a reference she would not provide a good one. She said we won't get another rental if we don't pay.. during the phone call it was brought to my attention that we had an outstanding water invoice that we had missed paying. I asked why reminders were not sent out and Justine rudely informed me that she is not a baby sitter she shouldn't have to follow up outstanding invoices (I was surprised by this comment, as working in accounts myself, it is apart of my job to follow up outstanding bills, why is it not hers?) she also informed me that I have a calendar on my phone, I should put when my bills are due in that and it is my responsibility to make sure invoices are paid. Never the less, this response was unnecessary and rude. It was relentless, every time I tried to interject, I was met with "don't interrupt me until I am finished speaking" I have spoken to Justine a few times and each time I have been met with rudeness and an unwillingness to help attitude. We have paid our rent on time, every time for the past 4 years, we are neat and tidy tenants and believe that the way we are spoken to and treated is so far from satisfactory it's not funny. This exchange has left us feeling uncomfortable and threatened to say the least, her behaviour is not ok and unbelievable that someone in customer service would treat someone in such a way, as mentioned above unfortunately this is not the first time that I have been spoken to by Justine in this way. Swan only care about the owner and don't give a shit about the people renting the properties. I mentioned this once and was met with "well just buy your own house" pretty hard when we are paying someone else $590 a week!! Worst real-estate I have EVER dealt with, won't and do not recommend to anyone. Afterthought: would be interesting if I receive a response to my review, but no response to my email sent months ago....

Aimee PickupGoogle

I have been renting with Swan Real Estate since 2018 and to this day they have been and still are great to deal with. We have Polita as our property manage who is always kind and helpful, and whenever I have any issues with the house she’s always there to help and advise. Definitely a great real estate. Wouldn’t go anywhere else.

PcdrwGoogle