Sapphire Property Group

Extremely Poor Experience. Our experience with this holiday accommodation was extremely disappointing and unacceptable. When we arrived, the accommodation was filthy and had a musty mould smell. The pillows appeared to have mould on them, the carpet was stained and smelled, and the lounge and rug were visibly dirty. There was also a spider crawling on the bed, and clothing belonging to previous occupants had been left behind, which clearly raised serious concerns about whether the property had been properly cleaned between guests. Within approximately 15 minutes of entering the property, my son and partner, both of whom suffer from allergies and asthma, developed itchy eyes and wheezing. Given the strong mould smell and the condition of the accommodation, we were extremely concerned that airborne mould or other contaminants may have contributed to these symptoms. We immediately returned the keys and explained the situation. We did not stay at the property and had to book last minute accomodation which was very expensive. Despite this, we were offered only $72.50 back from the $1,077 we had paid and were told that the property was in good condition. We are now in the process of lodging a formal complaint with Fair Trading and are also considering legal proceedings against the real estate agency in relation to this matter. We would strongly encourage anyone considering staying at this property to carefully consider the condition and cleanliness of the accommodation before booking.

tatum streaterGoogle

Excellent professional service from start to finish. Kristi went out of her way to work with us throughout the entire process. Thanks Kristi. You’re a legend!

George SymesGoogle

Above and Beyond ! Kristi went above and beyond the call of duty when I was purchasing my first home. She kept me informed every step of the way through the process. I honestly can not speak highly enough of her, an absolute pleasure doing business with her.

Tina SimpsonGoogle