Residential & Investment Realty - INNALOO

Poor, poor service. We had ongoing issues with the roof that took far too long to address, and even after more than a year, the issue was never properly rectified. When we moved out, they kept our entire bond, which I find absolutely absurd. The property was left clean, with the only real issue being a few marks on the floor in the front room. If you're renting through them, don't count on getting your bond back! Very disappointing experience overall.

Laura BarnesGoogle

We had a fantastic experience renting through the team. Tunya and Clare were always so friendly, helpful and easy to communicate with. They made the whole process so easy and were quick to respond whenever we had any questions. Thanks again for making everything so easy!

Sheridan ZaknicGoogle

From a tenant’s perspective, my elderly mum has had a terrible experience with a property manager at this agency. Communication has been consistently poor—short, rude, and lacking empathy during an already stressful time. For personal reasons we had to break the lease, and after that point we received no updates for weeks. Emails went unanswered until we escalated the matter to the agency owner and admin team just to get basic information about ongoing costs and whether new tenants had been found. The property manager’s conduct has been unprofessional, with zero humility. We were told one thing in person and something completely different in writing. This left us in rushed situations and being pushed to accept overpriced quotes from bond funds for small, simple corrections. The lack of photographic evidence meant repeated back‑and‑forth emails and unnecessary delays. The final inspection was completed on 20 May, and we were told everything was sorted and they were only waiting on the final water reading before releasing the bond. Four weeks later, my mum still had no bond returned. Instead, the property manager emailed again with new requests—again without any photographic evidence. My mum vacated on 8 May, meaning she has had no control over the property for more than a month, yet is now stressed, upset, and being forced to pay $220 to address these new allegations. I don’t believe this is compliant with WA standards and legislation. The property manager had closed the inspection process when she said the water reading was the only thing outstanding. My mum has a brilliant rental history and keeps an immaculate home. She has never had an issue with a property manager before. In the end, I had to step in and advocate for her, and I genuinely feel for tenants who don’t have someone to do that for them. Substandard unacceptable service from property manager.

EllieGoogle