Redlands Property Group - REDLAND BAY

Andrea Onley is an exceptional real estate agent. Her professionalism, integrity and knowledge made the entire experience outstanding. I’ve never felt compelled to write a review for an agent before, but Redlands Property Group absolutely deserves it. I’m so grateful for the support and guidance throughout the process.

Maree DinisGoogle

Fantastic managers, maintenance always attended to straight away since moving in. Calls answered after hours. Very refreshing after many negative experiences.

Kate CrawleyGoogle

I was with Redlands for approx. 8 years where Redlands managed 12 properties for me. Initially they were excellent however in the last 2 years the service levels went down big time (from 5 start to effectively zero star and untrustworthy)! Recently I made a decision to remove all my properties from Redlands as I identified negligence in the property management services and despite removing a few initially, more flaws where latter identified where trust in Redlands was broken (they didn’t even attempt to repair the broken trust). A number of my properties had no inspections for over 2 years and a number of my properties were not smoke alarm compliant. When I went through the paperwork, this stemmed for 2-3 years. This is the basic of a property management firm and when you entrust them with your property you expect them to protect you and be across the basics. I also found they had not managed the property effectively and in a timely manner resulting in a tenant was owning approx. $8,000. Redlands property management service allowed tenants to be in default as they knew it would not be managed as it should have and they made no attempts to go through the basic legal channel to obtain the sums due. I suspect as it would mean they need to do some work. I was fortunate that my new agent was happy to help manage all the gaps and engage appropriate debt collectors & others to fix what was broken and not repaired by Redlands. I am extremely disappointed that I entrusted this firm for 8 years only to learn they focused on milking me with management fees but not do what they were paid for. At the time of writing this review, I am weighing up options to let bygones be bygones or to take legal action against this firm for negligence in property management services at 8 of the 12 properties have not been effectively managed in the last 2-3 years yet full fees had been charged. No apology or trying to fix the errors – really a can’t be ars*d attitude! To landlords, I am sharing as after 8 years of loyalty what I uncovered could have voided my insurance and left me substantially out of pocket, had I not picked up, albeit 2-3 years late what was happening. If you want to be legally compliant and want your property effectively managed, think twice before using Redlands!

JitGoogle