Ray White - Springfield

UNPROFESSIONAL..!!! Their fees and charges do not match their level of service provided. Just a generic real estate agent with a bigger brand name. Dealing with Teagan as a sales/ rental agent was a good experience, but once you in, dealing with rest of the people we had Chloe, Jodi etc wasn't all that easy. Communication was unreachable as well. They are unreliable, unprofessional, periodical inspections never happens periodically and always late and list goes on and when we changed the agent, they charged us $1000 in exit fees. If you're a landlord, I would stay well clear off this agent if you looking value for money...!

elan elanGoogle

If I could give this a negative 100-star review, I would. Our family has had an extremely disappointing experience dealing with Sue Jaggu as both homeowners and incoming tenants. There have been multiple serious issues throughout this process: 1. We were not informed that the tenant had remained in the property after the vacate date had passed. 2. No application for a court order was made immediately after the tenant failed to vacate, despite this being an important next step. 3. We were given multiple move-in dates that later proved to be incorrect. 4. Sue later claimed she had not applied for a court order because my aunty (the homeowner) had not responded to an email authorising it. When we asked for a copy of that email, she was unable to provide one. 5. Based on the information we had been given, I relocated my family, including my three young children, one of whom is autistic, from New Zealand to Australia on 20 June 2026. We understood the tenants had been given notice to vacate by 22 May, allowing approximately a month for the property to be cleaned and any repairs completed before we moved in. 6. Sue advised my aunty that all maintenance issues had been addressed. However, after speaking directly with the current tenant, I was told the upstairs bathroom had been unusable for the entirety of their tenancy despite Sue being notified. The tenant also identified several other outstanding maintenance issues that we had been told had already been fixed. Because of this lack of communication and failure to act promptly, my family has been left without a home and told to find alternative accommodation until the tenant eventually vacates. This has cost us thousands of dollars in unexpected accommodation expenses. Had a court application been lodged promptly after the tenant failed to vacate on 23 May, there is every possibility that the legal process would have been much further advanced by now. Likewise, had we been told immediately that the tenant had not vacated, we could have delayed our move from New Zealand and avoided these significant costs. The stress this has caused my family, especially with three young children, has been immense. It has also caused significant distress and financial loss to my aunty as the homeowner. We will be pursuing this matter through the appropriate tribunal and seeking reimbursement for the financial losses we have incurred. Even at the time of writing this review, we still have not been advised where we are supposed to collect the keys on Monday. Based on our experience, I cannot recommend dealing with Sue Jaggu. I hope no other family has to go through what we have experienced. The ceo Phil Broom has also been uncontactable I have called him several times to discuss this situation

Destiny MomoiseaGoogle

We had a great experience working with Teagan throughout our rental application process. She was professional, friendly, responsive, and always willing to answer our questions. The whole process was smooth and stress-free, and we truly appreciated her support and communication every step of the way. Thank you, Teagan, for helping us secure our new home. We highly recommend her to anyone looking for a reliable and helpful property professional.

DawnGoogle