Ray White - Moss Vale

Couldn’t have asked for the sale to go smoother. We always felt very comfortable dealing with Sue. She always kept us up to date with everything and we were very lucky to achieve a sale in less than three weeks. Our experience dealing with Natalie was great! Natalie guided us through the exchange process, right to the very end, confirming with a phone call after hours on a Friday, it had all gone smoothly and all parties were happy. She was always very approachable and made us feel quite comfortable.

Trevor ReevesGoogle

Recently purchased a property through Ray White Moss Vale. It was the worst customer service/integrity and professionalism that I have ever experienced. I have purchased and sold many properties in every state in Australia, so I understand how the process works. Louisa Andersen was the lead agent for the sale, and in dealing with her I found her to be rude, disrespectful, and out right dishonest. She used her partner (builder) to under quote a pre-existing safety critical structure of replacing a retaining wall even after I had advised her that it was a conflict of interest and not to proceed, but to gain an unbiased quotation from a qualified engineer. Clearly, with no knowledge or experience as a structural engineer, he provided a false quote $10k odd to ‘fix’ the unfixable retaining wall. Which was provided to the previous owners and Louisa to bring down the negotiated sale price. I had two seperate qualified engineers (legal requirement in NSW over 1m in height) review this structure, and both provided evidence that the wall was never up to NSW approved standards, and would collapse at any time. Replacement was the ONLY option. Initial quote for replacement was around $50k. Louisa ensured that as the buyers we could not gain access to the property to get an accurate quote by the engineers for the works to be completed, even with an extensive settlement period of 12 weeks. It was a major safety issue that I was not prepared to take with young children when the 20m long 1.5m high retaining wall that was at the point of clasping. When I requested to deal with the manager Gene Fairbanks due to Louisa’s lacking professionalism. Gene was rude and not responsive to my concerns, and in fact stated it was common practice for their real estate to use friends and family members to quote jobs (clearly even when not qualified in that area). This is far from being open, honest, fair or professional, and goes against their own advertised code of conduct within their practice. Not to mention, likely illegal and against the practice rules of qualified real estate agents in any state. The retaining wall cost me $64k in the end, and as a result I will be seeking legal action against the practice whom clearly failed in their duties and integrity. A formal complaint to the NSW fair trading for misconduct has also been initiated. Avoid this agent and real estate at all costs is my advice. ZERO stars…. Unfortunately the review won’t allow that.

shannan turleyGoogle

An experienced, hard working and supportive agent who cares. Right from the start Sue was there to support me, understanding the rush of the selling of my Mum's villa so she could enter permanent care. Sue understood the sensitivity of the circumstances and showed me great care, listening to all my concerns and needs, supporting me along the way. I always enjoyed our chats, it felt like talking to a friend. Sue was always professional. Her evaluation of the villa value was bang on and her knowledge of the current market was exceptional and her advice always sound. Sue kept me up to date at all times. Her communications were prompt, frequent and always friendly. She went above and beyond in her efforts to sell mum's villa, always understanding our needs and was great at negotiating for the best price and outcome. Nothing was too much trouble and she made the difficult task of selling my mum's villa a lot easier, thank you Sue. I highly recommend Sue to sell your home if you want a hard working, professional, caring and capable agent who will get the job done.

PennyGoogle