Raine & Horne Northern Suburbs - MOONAH

I have never dealt with a property agency that showed such a lack of professionalism, integrity, and basic respect for applicants. This experience has been genuinely upsetting. I received both an SMS and an email confirming that my rental application had been approved. I was extremely happy and relieved because I believed I had finally secured a place to live. What I found strange, however, was that after sending the approval notification, nobody contacted me to discuss the lease agreement，bonds or explain the next steps. I had to call the agency myself. During that call, I was asked whether I could move in earlier. When I asked for a specific date, I was told they would check with the landlord and call me back. No one ever did！！！ Later that afternoon, I followed up again, and the male staff said they are busy at moment will call me back. No one call me back！！ The next morning, I called once more and was told that an earlier move-in date the following week would be preferred. Based on that information, I immediately began making arrangements and canceled my current rental contract to accommodate their request. Then, later that same day afternoon, after I had already organized everything, I was informed that the property had been rented to someone else. If the agency was not genuinely prepared to proceed with my application, it should never have issued a formal approval in the first place. Sending an official approval notification and then leasing the property to another applicant without clear communication or explanation is not only misleading but also deeply deeply disrespectful!!! This situation caused significant inconvenience, wasted a considerable amount of my time and effort, and left me facing the possibility of being without accommodation for next week. While this conduct may have been legally permissible, it was highly unethical and demonstrated a serious lack of consideration for the applicant. I hope this agency reflects on its professional standards and recognizes that professionalism is not simply about complying with legal requirements, but also about treating people with honesty, transparency, and basic respect.

xiang maGoogle

I wanna thank Tamika Mundy for providing us exceptionally disgusting service. The global bright star of Raine & Horne Real estate. We were communicating with a property owner and he finalised that we will get the property and gave us contact number of his property manager Tamika mundy🌟. At first she did not contact us for a day and when she did she sent us an email that she wrote by using her last brain cell. We received the email at 09:10PM where she wrote good afternoon, idk how it was good afternoon for her at night. But anyways we replied with email asap to her and even tried to contact her by call which she did not pick up, next day Kylie the another superstar sent us application form for the property, we filled it out and sent it back to her with all the documentation and next day when they did not reply to us we called Kylie three times in a row and she didn’t picked up never called back. When we called Tamika she said they already leased the property to somebody else and said that we already confirmed property with someone else like 5 days ago, so make it make sense that how can u ask us for confirmation and then when we confirmed, u send us application form as well for the property which has already been listed to someone and when we contacted again and again they never picked up. The frustration is real because we are moving states and they told us that your property is confirmed with us. we were almost about to move but now everything changed as we have no property to live in because of false promises made to us.Overall to conclude, Great Property Managers like Tamika and Kylie will make this real estate go places.

Gursahib DassGoogle

Tamika is an amazing real estate manager! Professional, friendly, and quick to help with anything that comes up. She keeps on top of everything (somehow), communicates clearly, and makes sure things get done right. Highly recommend R&H team, especially Tamika for managing any properties/rentals.

Pat PGoogle