Primus Property - Ingleburn

We definitely received incredible service from Primus Property. They are very professional and always attentive to your needs, especially Mel, who is a great property manager. Highly recommended!

Gerardo RangelGoogle

I stayed at 65 Willis St as a UNSW student, and the accommodation itself was acceptable, but my bond return experience was disappointing. When I moved out, I accepted responsibility for the damage that I had caused to the door and paid AUD $319 for the repair. The property manager also initially claimed an additional charge for a loose door stop, which was later acknowledged as fair wear and tear and withdrawn. The remaining dispute was an AUD $110 cleaning charge for minor dust and hair found under the bed and desk. In my view, this did not justify commercial cleaning. My concern was never whether the cleaning quote was reasonable, but whether commercial cleaning was reasonably required in the first place. After multiple rounds of emails, I ultimately decided not to pursue the matter through NCAT because the time and filing costs were disproportionate to the amount in dispute. What concerns me most is that I later learned that other UNSW students living at 44 Willis St have reported similar issues regarding bond deductions and cleaning charges. Both properties are listed on the UNSW accommodation list and carry a special accommodation label. My advice to future tenants is to take detailed videos of absolutely everything when you move in and move out. Take detailed photos and videos, keep copies of all inspection reports and emails, and be prepared to dispute bond deductions through NSW Fair Trading if necessary. The room itself was fine, but the move-out and bond return process left me disappointed.

KUAN-YUNG CHENGoogle

Primus property has been a great place to stay as a student. The accommodation is modern, fully furnished and includes air conditioning, making it very comfortable. It’s also a conveniently located only a few minutes away from the university and team is always quick to respond whenever i need help I would definitely recommend primus property to other student.

Faris ALI J ALHALALGoogle