Patterson Lakes Real Estate - Patterson Lakes

Having to give 1 star is generous. Steer well clear of this agency. We had an awful experience as a rental provider, with countless issues becoming evident when the tenant moved out. There were zero issues listed on the exit inspection report by Aldo, however when we accessed the property we noted that the place was filthy, there were command hooks super glued to the walls which took paint and plaster off with them, an outdoor blind was deliberately damaged, a key hadn't been returned, furniture was left behind, furniture had been dragged along floorboards, garden was not maintained etc. What followed was many heated disagreements with Aldo and Cazz where they continued to not acknowledge these as issues saying things like "tenants don't need to climb a ladder" and that keys often go missing and don't get returned. They seemed to forget who their client was, and don't know the definitions of 'reasonably clean'. They also tried to give advice that conflicted with the tenancy agreement they had prepared!! We are very reasonable people and allowed this tenant to pay rent late when she needed to etc and would have been okay if it was 1 or 2 issues, but the state the property was left in was so disrespectful by both the tenant, and then PLRE in not doing their job upon exit and beyond. We didn't get enough compensation to pay for the damage and had our RDRV contact feeling the need to apologise because she was confused by the situation (how PLRE were acting) and hadn't seen anything like it. If you have any issues with them, I'd recommend contacting Consumer Affairs. Best to avoid dealing with them in the first place though. There's many other professional agencies available in the area.

Allison WaldronGoogle

Be very careful when dealing with this lot.. completely unprofessional and a horrendous reputation with most people who had the unfortunate experience to cross their paths. I had to endure 3 years with them and it was not pleasant to say the least.

Gina MariglianoGoogle

Selling yr home is stressful, moving is stressful, downsizing more stressful but Carolyn and Aldo are true professionals with a warm and friendly manner. They were super helpful, totally understanding of the pitfalls. They sold my house and found my new home for me. They made it as easy as they could, Carolyn kept me up to date with inspections and gave me very helpful and supportive feedback. I would totally recommend them both. They know their job and are good at it.

Judi BorschmanGoogle