Local Agency Co. - PADDINGTON

I’ve attended many rental open homes and often find that agents can’t answer simple questions about the property, like where the car park is or what chattels are included. Kristalla, however, was very knowledgeable and well prepared to answer any questions. She has been prompt and extremely helpful! Thank you for making the daunting process of finding a flat more easier

Ria KapoorGoogle

Never one to leave reviews, but did not have a great experience with this company, we wanted to make an application for one of their properties and had to send multiple emails before we were acknowledged. Once the application was submitted we were asked for the standard documentation (bank statements, proof we could make the payments etc), sent up everything that was asked to prove that we had the funds in savings to pay the full term of the lease in its entirety, only to then receive an email from Kristella that said “The application has not been approved. If you cannot provide what we have asked for, we cannot proceed.”. No information on what the issue was and what more they needed from us, and we felt the email was unnecessarily passive aggressive and very unhelpful. I responded to that email by sending another document to prove our savings, as well as asking what more we could do/send to put their mind at ease. We didn’t receive a response to this and i sent a follow up email the following day asking if it would put their mind at ease to accept a guarantor, no response. 2 days later i sent another follow up saying we are willing to pay some rent up front. We finally got an *automated* response to say that our application was unsuccessful and they had progressed with another applicant. Moments later we recieved another automated email saying that another inspection date had been set for the property, but apparently they have already accepted an applicant?. My issue is not that we didn’t get the property, it is the complete lack of communication, and when there is, the emails come with an attitude and passive aggressiveness. It was clear from the beginning that our application was not being taken seriously and kristella did not seem to want to even try to give us a chance.

Sam WhalleyGoogle

I chose Local Agency because I felt comfortable with the approach Michael Stavrianos took. He was friendly and easy to talk to. I was relieved to have found such a good agent. No pressure nor excessive phone calls. I have a lot of praise for Michael and his company. Also, Ivy the secretary was delightful. I was supported and guided by Local Agency in every detail. I was kept up to date with the progress of the sale. My unit sold within one week and very close to the price I asked for. Thank you for your great work. I give you 5 out of 5.🙏💚

Rie LunderskovGoogle