Laing+Simmons - Blacktown

Friendly and efficient agent. Really appreciate the support! As first-time renters with no rental history, we were quite nervous about the whole process. Thankfully, our agent, Fatima, made everything stress-free and easy for us. She guided us through the application step by step and kept us updated from time to time, which we really appreciated. Her support and clear communication made a big difference. Highly recommend! Kudos also to our property manager, Vera, which is just one message away and always very direct and helpful with everything. We really appreciate the support!

Gerla Marie Selda-MejicaGoogle

Jose is by far one of the best real estate professionals I have ever worked with. From start to finish, his communication was clear, prompt, and transparent. He kept me informed at every stage of the process and was always available to answer questions or provide updates, which gave me great confidence and peace of mind. His market knowledge is exceptional. Jose has a deep understanding of local property trends, pricing strategies, and buyer behavior. His advice was realistic, data-driven, and strategically tailored to achieve the best possible outcome. When it came to negotiation, Jose truly demonstrated his expertise. He handled discussions professionally and confidently, always protecting my interests while maintaining a respectful approach with all parties involved. His negotiation skills ultimately helped secure an excellent result. Above all, Jose’s professionalism stands out. He is honest, reliable, hardworking, and genuinely committed to delivering results. His dedication and integrity make him someone I would highly recommend to anyone looking to buy or sell property. Thank you, Jose, for your outstanding service!

A GGoogle

My experience with Laing+Simmons Blacktown as the managing agent for my rental property was very disappointing. I appointed an agency to protect my interests, provide professional guidance, and manage tenant matters proactively. Instead, I found that their role was largely limited to relaying messages between myself and the tenant, without taking meaningful ownership of resolving issues. When I raised concerns about certain tenant service requests, I expected balanced advice and practical solutions. In my experience, the response often shifted quickly toward referencing Fair Trading processes rather than first working collaboratively to reach a reasonable outcome. This approach felt reactive rather than solution-focused. What concerned me most was the response when I escalated matters to senior management. Rather than addressing the concerns constructively or reviewing the handling of the situation, I was advised that the agency might not be the right fit for my expectations. As a landlord seeking professional support, that was not the reassurance I was looking for. Effective property management requires proactive communication, sound judgment, and a genuine effort to manage issues before they escalate. Based on my experience, that standard was not consistently met. I would strongly encourage landlords to have detailed discussions upfront about how tenant disputes, service requests, and escalation processes will be handled before appointing agency. Update- Few facts you failed to highlight in your below response - 1) When i raised critical questions to you, your head of property never responded and ducked off. It would have been great if you could have find time to write email response in the same way you did here. 2) As i mentioned, you failed to do due diligence on many issues which has been raised and simply worked as a middle man without any value add, instead you prefer to hide behind the laws, again read your emails carefully. 3) You have pathetic customer response and you wanted customer to move away instead solving problem. List is long.... i am petty sure the approach and care towards customer your company is taking is not a sustainable business model in these kind of competitive market.

Mohit KashyapGoogle