Kingfisher Realty - Burleigh Heads

I am writing to provide feedback on my experience with Kingfisher Realty as the managing agent for my property. During the tenancy, I dealt with Dot and Leisa, communication and issues were dealt with promptly and professionally. Unfortunately, I was very disappointed with the level of service and support on handover, I had to request that the agent return to the property to address outstanding issues. These included issues such as a gouge on the bedroom wall that appeared to have been concealed by pushing 2 king single beds together, marks inside the toilet signs suggesting the tenant had never used the toilet brush, at first agent suggested that I clean it. Part of the contract was that the tenant was responsible for the little garden and cleaning of outdoor tiles, this was unkept and over grown had to get a gardener in to sort, I had to end up bringing the garden back to the standard that I am use to. I also had concerns regarding items that were replaced in the property. In my view, some replacement items were not of equal value or quality to what had originally been provided and appeared to be of a lower standard. The process of trying to resolve these matters extended over two months. During this time, I felt that my concerns as the property owner were not adequately supported and that the agent appeared to favour the tenant’s position. This left me feeling unsupported and disappointed.

Lisa DorganGoogle

Leisa, Dot and the team at Kingfisher are all fantastic. Incredibly easy to deal with and always professional and prompt to respond and take action. Maintenance requests are always swiftly resolved. The best real estate agency I have had dealings with.

Kristen LittleGoogle

I’ve bought and sold multiple properties and never had a single issue with any purchase/sale apart from this place. This place, apart from receptionist, had the worst agents I’ve dealt with. The simplest requests like proof that the place is under contract is insured (required by bank), asking how much council/water rates are I was met with an attitude of we can easily sell to other people as there’s lots of interest in this place. After waiting in reception for keys I was told to leave their office as they needed a room for a meeting when they could easily pull out a chair for me to sit elsewhere after I’d been waiting 4 hours for the keys. Also advised to just pick up the next day. I would be mortified if I got this place to sell my home and they treated prospective buyers like myself the way I was treated.

Jen JenGoogle