Jamie Loh Real Estate - Cottesloe

Very happy with Tom and his team assisting us through our home sale. Tom was very professional, quick and easy to deal with. Most importantly he really went above and beyond to ensure that we got the best asking price for our home. We're extremely happy and would recommend him any time.

Ben ButlerGoogle

Unfortunately, my experience has been quite disappointing. I moved into a rental property, and in the first two weeks, my phone had fallen underneath the bed - only to find the area underneath was absolutely filthy (see photos). I reported this first thing in the morning and was met with a dismissive attitude. Although I received an email confirming a work order had been raised, there was no further communication all day. After finishing work, I called to check for an update and was again met with a condescending tone. When I asked the receptionist, Asagi, what she would expect in my situation, she replied that she would clean it herself - then sarcastically offered to do it for me for $50. Completely inappropriate. There was zero ownership of the issue, despite this being a paid service to manage the property and ensure it is clean and sanitary for a new tenant. Jo, who contacted me later, was more understanding, but ultimately, I was left to either sleep in an unhygienic room or clean it myself - which I did. To make matters worse, a few days later, I found that the air conditioning units were full of black mould, again see photos. This is something that clearly should have been checked before I moved in. Overall, not a pleasant experience and certainly not up to standard. ***EDIT: Thank you for your response, Jo. I take no pleasure in leaving such a poor review, but I believe feedback should be seen as an opportunity to reflect and improve. Unfortunately, your reply doesn’t seem to take it that way - instead, it gives the impression that I’m being blamed for not discovering these issues sooner. A few key points of clarification: Yes, the lease began a month before I reported the issues, but it’s disingenuous to frame it like that. You were fully aware I wasn’t even in the country for the first two weeks - the property was unoccupied and unused during that time. A work order was raised, but I only requested cancellation after: Receiving no follow-up for the entire day. Being met with a dismissive and sarcastic response from the receptionist — including an offer to clean it for me for $50. This part of the experience has been conveniently omitted from your reply. The mould in the air conditioning units still hasn’t been addressed at all, despite it being a legitimate health hazard. I also made you aware that it was causing me respiratory issues that lasted nearly a month. Maybe it’s a little cliché, but please put yourself in my position — how would you feel? Especially knowing the property should have been checked, cleaned, and safe before move-in. I had hoped for more ownership of the issue and a more honest, complete follow-up.

Christopher MGoogle

Tom and his team were brilliant. They were professional, courteous, prompt and a pleasure to work with at all times. We were very pleased with the result when Tom sold our house in Nedlands and would definitely recommend.

Michael CampionGoogle