Island Life Property Sales & Rentals - RUSSELL ISLAND

Island Life Property are not like regular real estate agents. I had the pleasure of working with Rhys when purchasing my first property. Above all else, he is an honest agent and full of integrity. Rhys made the process from start to finish incredibly simple and straight forward. From taking time out of his busy schedule to give me the tour, to communication throughout the offer and contract process. Rhys has been nothing short of incredible to work with and I would highly recommend him if you were buying or selling. Once the purchase was sorted, I was lucky enough to work with Kylie from their property management team. From the moment the purchase was unconditional, Kylie worked quickly and efficiently to list the property for rent, and was able to secure a quality tenant within a few days. Kylie came across as very genuine with a wealth of knowledge, and again made the rental process a breeze. I would highly recommend Island Life Property for anyone looking to buy, sell or rent!

Jacob BrownGoogle

I’m sharing my experience honestly so future guests can be aware. I had made the reservation normally(Booking.com), but we were given the wrong access code on arrival. I tried contacting several phone numbers and messages without any response. After reaching out to Booking.com support, we only received the correct code about 3 hours later, but because the ferry back toBrisbane was full and no other accommodation was available on the island. We finally entered around 6 pm, but at 7:30 pm Booking.com sent a cancellation email due to the earlier lack of response. I immediately replied explaining that we had decided to stay, mainly because ferry options were limited. After checkout, I shared my personal email to keep communication open, but Kim continued pressing for payment even though I had already paid through Booking.com and was still waiting for the refund. I explained that since I used the platform for security, I couldn’t risk paying twice. I was also accused of cancelling the reservation myself and even of trespassing, which felt unfair since access was authorized and keys were provided. Another issue: the listing indicated check-out until 11 am, but at 10 am someone knocked saying we were already late. The property itself matched the listing, but overall I feel the customer service and communication were quite lacking, which made the experience unnecessarily stressful

Flávia HelenaGoogle

I originally contacted most agents on the island and in some situations I couldn’t even get a call back which was disappointing as my youngest son and I were moving to the island, we did not end up buying from island life as we found a house that suited us better. But I must say the service and professionalism including answering calls answering emails and most importantly following up and not leaving me wondering was superb. Thank you to Simon and Rhys and team it was appreciated.

Morgan LogmanGoogle