Hedley Real Estate

I’ve had a great experience with Le. She’s our new property manager and has been fantastic to deal with. She helped us secure a longer lease, communicates really well, and is always on top of the little details. She’s been super helpful throughout the whole process and genuinely goes above and beyond for both the tenants and the landlord.

Charlie LeechGoogle

We had to have a fence repaired that joins a property managed by Hedley. There was a dispute over a late charge which I categorically believe was the fault of a Hedley employee (and the email chain shows this), who manages the property. The result, Hedley wiped us and have refused to communicate after further emails. If I had a property that needed to be managed, no chance would I use Hedley after the way they treated me with such disrespect. ***Edit - in reply to business' comment*** Staff misconduct as you put it, is a very different interpretation than my intention. The employee did not answer subsequent phone calls or emails about the updated cost of the repairs which caused a late fee to be charged. This is where I lay the blame, this is not misconduct. I am not saying she did anything that she is criminally liable for. There was never any issue with the cost of the repairs nor the additional works that had to be done, the issue lay with the fact that the employee accepted the quote which clearly stipulated that payment was required on the day. We paid our portion, you did not, until the following week. We also paid the late fee to settle the account with the fencers. When I attempted to have this settled with the employee and senior staff, i.e. asking for reimbursment for the late fee that we paid, I was told the landlord's position was that it is neither valid nor payable, however the employee accepted the quote, therefore we believe that the quote was then, by extension, accepted by the landlord. Despite me continuing to try and find a solution to this matter, I was informed that the matter was closed and I have not had any return emails from senior staff. I am more than happy to have a conversation about this, either on the phone or in person but as stated above, my attempts at communication have failed.

Mark ThomasGoogle

as a landlord I advise everyone to be cautious with this agency, they just released my tenants bond even though tenants have damaged my property left right and centre and seems tenants have gotten away with it and now I have to bear all the costs to repair

Thea GamingGoogle