Flare Real Estate - CAULFIELD NORTH

Really disappointed with my rental appraisal experience. I was initially pleased working with Mandi, who had provided me with a rental appraisal letter free of charge. A couple months later I asked for the letter’s date to be updated to use for a bank pre-approval. Mandi was away on leave so I corresponded with E Rachmani. As my screen shots show, I had provided details, and then a week later received a response, when I asked for a letter I received no response. I called and I was told it would cost $50. No one had actually physically come to inspect the property, and I only needed a revised date on a letter which was already generated. Although not intending to rent my property out at the moment there was every intention to use Flare in the future, as the agency had actually managed the property historically. I was also shocked to see how I was responded to when I noted my concerns. A thumbs up and “not a problem all the best” in response to my valid confusion of the situation is very passive aggressive. Definitely lost a future customer. Disappointed.

A SGoogle

I cannot recommend Flare Real Estate highly enough! From start to finish, the support I received was exceptional, particularly from directors Alex Flamm and Eilat Rachmani, who personally managed my property and my VCAT case. I was dealing with an incredibly stressful and prolonged unwilling-to-vacate tenant situation that dragged on for many months and ultimately required a VCAT hearing, which resulted in possession of my property. Throughout this entire ordeal, Alex and Eilat were outstanding. They kept me informed at every step, explained everything clearly, and handled the process with professionalism, confidence, and genuine care. Most importantly, they kept me calm & at ease. Their reassurance, consistency, and expertise gave me confidence during a time when I was under immense stress. Honestly, without their support, I would have likely had a nervous breakdown. A clear lesson from this experience: self-managing a property may appear cost-effective, but unless you are across every detail, regulation, and timeline, the risks far outweigh the savings. Property management is not an area where “mostly on top of it” is good enough. Alex and Eilat are meticulous, proactive, and thorough - and they execute everything with a level of skill and ease that only true professionals can. I am extremely grateful for their dedication, expertise, persistence, and personal involvement. If you are looking for a real estate team who truly has your back - especially in difficult circumstances - Flare Real Estate is second to none.

Keren GreenGoogle

Personable and persistent. Working with Golan has been an absolute pleasure. From the very beginning, they were approachable, professional, and genuinely invested in helping me achieve the best possible outcome. The market hasn’t been easy lately, but their persistence and determination never wavered. They kept me informed every step of the way, offered honest advice, and went above and beyond to make sure we got a result. It’s rare to find someone who combines such dedication with a personable approach, and I truly appreciate all their hard work. Highly recommend Golan and Brett to anyone looking for a reliable and committed agent!

Anthony StoitsGoogle