Crescent Head Real Estate - CRESCENT HEAD

This is what you don't expect to see in a 750$ place, which the place isn't bad itself, but it's by the looks of it covered in pesticides because there's like hundreds of cockroaches, big and small, laying everywhere and nothing is wiped to even safely cook on those surfaces or use anything It's already our second place which we had to leave the first one straight away (it was a unit) because it was literally covered in mold, the stench was so strong, as the fans are all black. We had to leave the first one straight after entering the front door, which by the way cannot even be locked, as it's broken and it wasn't locked when we arrived. So it's straight away safety concern and unhealthy environment. There should be some standards and requirements to rental properties which absolutely don't exist in this rental. They charged us 200$ more to give us an upgrade which is what is on the pictures. And this is what that second place looked like when we came - cockroaches. After that they said there's no other properties available and the refund will take a week, which basically they just leave us out in the street taking a week to process the refund and not returning our calls

Alice MGoogle

Can’t fault the holiday rental we had for 10 days, a beautiful house in a wonderful location. However I cannot see my family ever booking with this agency again. Nor would I recommend them to anyone. The aircon in our accomodation wasn’t working on arrival and the lack of urgency and responsibility shown was appalling. Eventually a contractor did come out to look at it, unsuccessfully might I add, leaving my poor pregnant wife and 1 year old son to suffer trying to sleep at night. The manner in which the real estate dealt with us, trying to justify that it wasn’t a big deal to have a broken aircon in the middle of December, as their aircon was also apparently broken, was almost laughable. They were rude, dismissive and condescending. Then I called seeking an update about the matter only to get scoffed at and then hung up on. Awful service from some terribly unprofessional individuals.

Adam ClementsGoogle

We were renting our property out through another real estate agent in Crescent Head. Several issues we brought their attention to were never responded to or resolved. We moved our property to Crescent Head Real Estate. The team at CHRE are always great to deal with, personally pursue tradesmen to resolve problems at the property even out of hours and have been of great assistance through several difficult circumstances. I cannot praise the team more highly and unlike one other reviews mention of James have to date he has been the one of the most helpful people that I have had the pleasure to deal with in any business matter and given that I have been involved in international business that is no light praise. He has gone above and beyond to assist in difficult circumstances.

David JamesGoogle