Cooper Real Estate - WILLIAMSTOWN

Undertook settlement inspection in behalf owner. It was arranged in advance to meet in the afternoon with Ross due to night shift. The time was charged the day before to be morning. Instead of Ross being in attendance it was Trish. The apartment had failed a number of points on the builder inspection report which were to be rectified prior to settlement. Hence the inspection. When I asked questions on these issues, Trish became rude aggressive and unprofessional. Further, when asking location of points of interest in the apartment complex again Trish was rude, aggressive and unprofessional. It's unfortunate the real estate agent selling a property is uneducated on amenities. When I pointed out we will be purchasing a number of properties in the near future Trish's attitude change and a half apology was proffered. Subsequently, collected the keys on behalf of the owner following week. No name, identification or signature was asked for. I could have been anyone. Being that the business is run out of a house on a quiet with no surrounding shop front security cameras there would be no way of indentifying/tracking who took/stole the keys.

Kellie hardyGoogle

The team at Coopers did a great job of finding me a property, as a FBH they made it very easy for me. Trish and Ross communicated very well with me and helped me out with anything I was unsure of. They answered all questions I had and were very patient with me. 10/10 would recommend. Thanks team :)

Phil OlivettiGoogle

WORST CUSTOMER SERVICE!! So called director/agent TRISH COOPER needs some lessons in manners and good communication skills! Rude and disrespectful staff who speaks bad language with customer and HUNG UP ON THEM! Cleary not interested in selling any properties, so save your money people and find a decent real estate agency to deal with. I’d give them ZERO RATING if I could!

Nidhi SGoogle