Compass Realty - Waterloo

Compass is a very good real estate agency. Thanks Ethan for finding our new place to live when we back to Sydney from China for holiday. Most friendly and patient agent ever.

Sarah LittleGoogle

We have rented from Compass in the last 2 years but due to massive rental increase we opted to move out. I can say that we were good tenants. They never had problems with us, we always paid our rent in advance. When we moved out, we had the unit professionally cleaned and paid $700 for 2 beds 2 baths plus carpet steam. By law, we were not obliged to have the carpet professionally cleaned as we didn’t have any pets. But we still did what we can to leave the place tidy and in pristine condition. We did our part as good tenants because we also respect the owner and Compass. On the moving out inspection, Steve, the propeety manager found minor issues that we have paid for. (Very tiny chip in laundry door and paint mark on wall) which we have paid for $500 from our bond. However, what i cannot accept is that they wanted us to pay for the carpet stain that was left even after professional clean. It was a small area where there were like 3-4 stains left, which is an obvious mark of fair wear and tear. They wanted to change the whole section even though the stained area is very small. “You cannot replace small sections of the carpet where the stains are as it would look bad. You have to replace the whole room.”, as what Steve said. We paid $1188 ( +$500 took from our bond) for the carpet which is really unfair and inconsiderate. Also, you have to message Steve couple of messages before getting a response. He doesn’t seem to care much because we’re only tenants. Most of the time, very sarcastic and passive aggresive when he speaks to us. Even held our bond for almost 2 months. I would suggest Compass if you are a unit owner, but if you are a mere tenant, regardless of how good you are, you would not get fair treatment from them.

Glennie GaudielGoogle

My wife and i have just purchased an apartment in Rosebery and dealt with Jarvis Huang and the team at Compass Realty. Excellent service, nothing was a problem and gave us time to consider our options, never pushy and totally fair in all the negotiations. I can highly recommend Jarvis and the team at Compass, if we do decide in the future to let our apartment they will be at the top of the list.

Anthony CrottGoogle