CLIG - Sydney

Poor service

Scott LeeGoogle

I do not recommend this real estate agency to anyone. In the last 3 years, my husband and I have always had difficulty getting in touch with our property manager whether it’s via phone calls, text messages, or emails. In the process of applying for a new rental place, we needed a urgent reference check from CLIG to prove that we have been paying rent on time etc in the last 3 years (It’s a 1 minute call on the phone with the new real estate agent). However, as the new real estate agent can’t get in contact with our property manager, I tried calling him many times with no success. I then proceeded to call the office which no one ever picked up the phone either. My last option was then to email them in which they replied to me saying that our property manager is on holiday until the following Monday. Due to the competitive rental market, we needed the reference check urgently so our application can be accepted. I had ask the admin staff in office to call either myself or husband so we can explain the situation to them but they refused to do so. Out of frustration, I gave them a 1 star review on google due to the lack of communication and professionalism they have shown in the past 3 years. They then threatened to affect my reference check unless I change my google review to a 5 star. I followed their instruction as I didn’t want the reference check to affect my application (We have always paid rent on time). Soon after I sent them a screenshot of the 5 star google review they called the real estate agent and provided the reference check. So what seemed to be such a simple task for CLIG they had gone a long way to get it done hence I am greatly disappointed in their attitude and behaviour from this whole experience.

Coco HGoogle