Bells Real Estate - Sydenham

If I could give no stars I would. Absolutely terrible experience with this real estate. Getting my bond back has been a nightmare, real estate agents just do what they want and don’t care about tenants. Now trying to recover my money is an ongoing process will probably have to go to VCAT as the real estate has done the wrong thing. Paid cash for my bond back in 2018 and they were advised the bond was to be put in one name only, which they have never done.They have now divided the bond between different people making it impossible for me to get my money back in any sort of reasonable time frame. I am looking at a six week processing time for only half of my bond money. This has been an absolute nightmare, we had an excellent property manager, Daniela P, but we got a new one when we were given notice to vacate, who has no compassion or understanding for our circumstances. Left the property in better condition than when we moved in and apparently that wasn’t good enough. UPDATE: Just to clarify I have had the same email address going on more than 40 years and Bells incorrectly noted my email at the beginning of the tenancy which has now come back to cause me extreme problems with the RTBA. I would also like to note there was no formal lodgement as the money was unable to just be refunded I had to lodge a claim from the retained bond repayment department which involved a very lengthy time on the phone and online verifying I was actually the correct person and then determining if I was actually entitled to the funds. As I stated I was very clear at the beginning of the lease about the bond and the funds and this was either ignored or overlooked by Bell’s and has caused me extreme distress at a time when I could least afford this. UPDATE 2: Initially Bells were ok but after COVID the office standards just fell and care and compassion were thrown out the window. I don’t know if this was a directive of the landlord or change in property manager but we just became another number in a very unfair system.

Joeann PetersonGoogle

Selling my house was a smooth and well-managed process from start to finish. Working with Tony Parissis from Bells Real Estate made a real difference—his knowledge of the market and experience were clear at every stage. Tony’s guidance on pricing, presentation, and strategy helped attract strong interest quickly, leading to a fast and efficient sale. He handled inspections and negotiations professionally, keeping everything on track. Overall, a very positive experience with a great result.

Kaitlyn SpagnolGoogle

I'll like to thank, Estela, Laura and the team at Bell's Real Estate during my tenancy. From day one they have been nothing but helpful and supportive right through my tenancy agreement, making the whole process easy and straight forward, the customer care is second to none, they go above and beyond to answer any questions that I needed and is promt to have any maintenance issues rectified, making all those tedious jobs less stressful. I can't express in words how much I appreciate their work ethic and would highly recommend Bells Real Estate to anyone in the future. A big thank you Bells!

TimGoogle