Atlas | Lower North Shore - NEUTRAL BAY

Renting through Atlas was an exhausting and deeply disappointing experience. Over the course of my tenancy at 8A Prince Street, Mosman, I dealt with a long list of unresolved issues: water ingress in the garage, a leaking roof, a broken fence, a faulty intercom that never worked, blocked drains, a hot water system that failed, mould, unsafe outdoor paving, and multiple fixtures that were never properly repaired. Many of these problems were reported repeatedly — some from the very first week of the lease — yet months passed with little to no action. Communication from Atlas was consistently poor. Emails and repair requests lodged through their own app were ignored for weeks at a time. I often had to chase updates or arrange repairs myself because no one responded. As a single mother dealing with significant family challenges, the lack of care and basic professionalism made an already difficult period far more stressful than it needed to be. The end of the lease was the most troubling part. I was pressured to pay $300 toward carpet repair and to pay for a full professional clean costing nearly $1,000, only to discover that the owners had already planned a full renovation. Within weeks of my vacating, the property was completely gutted, as confirmed by neighbours and the subsequent sales listing. Under those circumstances, demanding a carpet contribution and a full clean was entirely inappropriate and deeply unfair. I also requested a rent reduction due to the ongoing structural defects and was told the owner was “struggling.” This was difficult to reconcile with the fact that the owners proceeded with a major renovation immediately after I left. I ultimately had to threaten NCAT action just to be taken seriously. No tenant should have to fight this hard for basic repairs, communication, and respect. Based on my experience, I cannot recommend Atlas to any tenant or landlord.

Leila RiffiGoogle

As repeat customers, we are thrilled with the support we have again received from the Michael Coombs team, Atlas Neutral Bay. The sale process was made that much more complex by the fact that we now reside interstate and from the beginning, Angela Koulouris took control of the preparation stage. She coordinated the trades to prepare the house for sale from the styling through to cleaning, and gave us absolute confidence that everything was done to present our house at its best. She personally managed the listing and marketing process and we were very pleased with the result. Michael Coombs and Jacqui Wansey were exceptional throughout the sale process, representing us with the standard we have come to expect and always keeping us abreast with feedback from potential buyers. Jacqui spoke to us after every inspection and we never doubted her tenacity and determination to achieve the result that we needed. We highly recommend the Atlas team to anyone looking to sell their property.

Lynda HarrisGoogle

Karen and her team have been great to deal with – always friendly, professional, and responsive. Any time something has needed attention at the property, it’s been actioned quickly and smoothly. It’s been an easy and great experience as a tenant, which I really appreciate.

Hayley BleaseGoogle