Ascend Real Estate - Doncaster East

Ascend were amazing with a property I was renting. Prompt with any queries or concerns I had in regards to the property. Recommend :)

Josh Kay-SchulzGoogle

Tina and Ryan were excellent to deal with. They were always responsive, supportive, and helpful throughout the process. I really appreciate their professionalism and would highly recommend them.

Nima BaghbaniGoogle

Absolutely shady. I am writing to express my concerns regarding the application process for the property at 7/10-12 James Street, Box Hill, which my partner and I recently applied for. From the outset, we were highly interested in the property and promptly submitted our application after attending the inspection. During the initial inspection, we were informed that no applications had been received at that time, and we were assured that our application would be forwarded to the owner for consideration. Throughout the process, we maintained regular communication with Ms. Tina, who was cooperative and provided updates on the status of our application. However, as the process unfolded, there appeared to be inconsistencies in the information provided to us. At one point, we were informed that our application had already been sent to the owner, yet later, we were told that it was only being forwarded after an additional inspection. We also noted that, despite our continued follow-ups, the property remained listed as available, and inspections continued to be scheduled. Additionally, we were surprised to learn that our ownership of two well-groomed and well-behaved cats became a point of hesitation, despite the property listing explicitly stating that pets were allowed. To address any concerns, we even offered to take additional measures, such as professional cleaning at the end of our tenancy, but ultimately, our application was still declined. We respect the owner's right to select a tenant of their choice; however, given our strong application, willingness to accommodate concerns, and the lack of a clear explanation for our rejection, we are left feeling uncertain about the transparency and fairness of the selection process. Furthermore, the unexpected blocking of my partner’s phone number following the decision has only added to our concerns. We kindly request clarification on the specific reasons our application was declined. We are seeking assurance that the decision was made fairly and in line with the advertised rental criteria. Transparency in such matters is essential to ensuring a fair and equitable process for all applicants, however it seems to be clearly missing.

Rhuth KGoogle