All Avenues Real Estate - CRANBOURNE

We rented this property for a year and left it in excellent condition, completing a full bond cleaning. Despite this, the landlord/agent charged us for multiple minor issues. Initially, we were told we’d receive a partial refund, but later additional charges were added unexpectedly, including a major fee for a door. Overall, the bond process was frustrating and felt unfair. Future tenants should be aware that deductions may not reflect the actual condition of the property.

Gursahib SinghGoogle

Update: The head of this company, Naval Aulakh, contacted me, and without resolving the issue or offering any apology for the actions and negligence of his staff and company, merely explained that the landlord is “difficult” and asked me to delete my review. When I refused, he raised his voice, called me “difficult” as well, and hung up the phone. Absolutely UNPROFESSIONAL and DISGUSTING behavior. Terrible agency that does not fulfill its obligations. We were tenants for two years and experienced completely unprofessional service. The property was in awful condition when we moved in — with toothpicks and shaved hair left all over the house. No cleaning or preparation was done before our tenancy began. During a conflict situation with the landlord, the agency failed to resolve it for two years. Now, when we moved out, they are making it difficult to get my bond back, acting unlawfully. I have already contacted VCAT, and the issue will be resolved there. They never respond to calls or emails promptly — I constantly had to remind them and waste my time following up. Absolutely not recommended for either landlords or tenants.

Kseniia Dorkina (Kseniia)Google

Very disappointing experience. We rented a property through this agency for two years and experienced completely unprofessional service. The house was in terrible condition when we moved in — with visible dirt, toothpicks, and hair left all over the place. No proper cleaning or preparation was done before the tenancy started. Throughout our tenancy, the agency failed to resolve ongoing issues with the landlord for two years. Now, after moving out, they are delaying the bond refund and acting inappropriately. I have already contacted VCAT regarding this matter. They are also extremely slow to respond to emails and phone calls — I constantly had to follow up and remind them. I would not recommend this agency to either landlords or tenants.

Semen DorkinGoogle