Acton I Belle Property City Beach

Damien yet again surpassed our expectations with a seamless end to end sales experience from assisting us with interior fit outs, excellent photography and online listings. Damien is extremely consistent with his communication, ensuring our best interests are a priority. We will always recommend Damien and the Acton Belle team for a friendly, professional and efficient service.

Simon BirkheadGoogle

It gave us peace of mind having Damien taking care of the sale of our property. He was very understanding to all of our needs. Damien was very knowledgeable around properties and other sales within the area, had great communication the whole way through the process and was extremely friendly and professional. Would highly recommend.

Emma CockmanGoogle

Damien Cestrilli and his team at Acton Belle embody the worst of what goes on in the real estate industry. As soon as our offer was accepted, his communication was short, unhelpful, and at times just non existent. We had fair and relevant questions we were hoping to be answered during the process, and there were some that Damien just never acknowledged. Let me be clear, I understand he is not working on our behalf as buyers, but other independent agents were willing to answer our questions and give us guidance where he wouldn’t, which speaks to their professional integrity, and to his lack of. Basic clauses were left out of the contract of sale. And no disclosure as to the fact that they were missing. While not illegal, it has been advised through independent sources, that this can best be described as either shady or lazy behaviour. The rushed settlement we were strongly encouraged by Damien to offer could indicate either. He told us directly that we were not allowed to bring people of particular professions to our final inspection, which we know to be absolutely untrue, and is appalling behaviour. To really capture the Acton Belle experience, we had to actively chase up the keys in the afternoon of settlement day, after finances had been exchanged. The explanation for a delay with the keys was ‘We don’t have them all just yet.’ And when the staff were unable to deliver them on time to us, and given an alternative address, the operations manager handed them over to a friend of ours, without asking for any proof whatsoever that he was who he claimed to be, or that he knew us. Surprising? Unfortunately not by this point. To make sure this is a fair assessment of our experience, I should mention that the licensee Travis offered to pay for the property to be professionally cleaned as he was clearly embarrassed by the filthy state it was left in after offer of acceptance. While this was appreciated, it meant little after everything else. Several lessons were learned the hard way as buyers, but I will be glad to never have to deal with Damien or Acton Belle in the future; and would hope others have a more positive experience should they choose to engage the agency. If professional integrity is not overly important to you, this is your team.

JacintaGoogle